Vivienne Ottoman, Sampford

Product dimensions: H50 x W98 x D90cm / H20 x W39 x D36"

Product weight: 31kg / 68.3lbs

Packaged or boxed dimensions: H55 x W102 x D95cm / H21.8 x W40 x D37.3"

Packaged or boxed weight: 39.1kg / 86.2lbs

Assembly required: No

Care instructions: Professional Upholstery Cleaning only

Composition: 74% Cotton, 26% Polyester

Fabric: Sampford

Feet: Birch

Filling: Foam, Feather Down, Fibre

Frame: Engineered Hardwood

Legs: Birch

Material: Woven Jacquard, Wood

Removable cushions: No

Removable legs: No

Spring count: 15

Care instructions: Professional dry cleaning only

Composition: 100% Velvet

Rub count: 40,000

The Martindale rub count is a great test to determine which fabric is best for a particular area. It allows you to see how many times a material can withstand wear and tear before showing a change in appearance - the higher the score, the more durable the fabric.

Delivery

Delivery timeframes for our made-to-order products are an estimate, allowing time for construction, quality checks and receiving deliveries from external suppliers. There may occasionally be delays to parts of the process that mean our estimated timeframes are extended.

The total lead time for made-to-order styles will vary slightly between products. You can find product-specific estimates on each style's individual shopping page.

Once your made-to-order style has been altered to your chosen colour, size and/or finish, it will be sent to our warehouse. We then aim to have it delivered to your chosen address within 3-4 weeks, and will contact you by phone and/or email with an expected delivery date.

Please ensure you check measurements for doorways, stairways and any other restrictive spaces that may impede delivery prior to placing your order. Any cancellations made more than 48 hours after placing your order will be charged at 50% of the total value.

Returns

Made-to-order items are altered to your chosen specifications, including colour, size and/or finish. As a result, any returns on made-to-order items will be charged at 50% of the total product value.

Should you wish to cancel your order, you have 48 hours to do so. Any cancellations made after 48 hours, or a failed delivery attempt due to access issues, will be charged at 50% of the total product value.

To avoid the latter, we ask that you thoroughly check measurements for all areas leading to your chosen room, including restrictive spaces such as doorways and stairways, prior to placing your order. If you have any questions or concerns about access, please contact Soho Support. The team will assist you in arranging a pre-measuring guide service.

Delivery

We aim to deliver large items* within 3-4 weeks of the order date (or 4-6 weeks to the Highlands and islands). Our trusted delivery partners will contact you directly to arrange a time and date convenient to you.

Please note that for any deliveries carried out by Wincanton, you are legally required to sign a damage waiver before we can proceed. In these cases, your item(s) will be unpacked and assembled in the room of your choice, with the exception of lighting products.

Assembly is not included for any item(s) shipped by The British Shop. For these orders, delivery will be made to the nearest covered part of your elected address.

All items will arrive boxed, and you are responsible for the removal and recycling of any and all packaging.

*Large items include all furniture, ceiling lighting, mirrors and rugs.

Returns

Please contact Soho Support to organise a return for any large item(s)*. The team will arrange for these to be collected by our shipping partner, Wincanton, at a charge of £99.95 (or £49.95 for members). This will be deducted from your total refund amount.

Your item(s) must be unassembled prior to collection, and come complete with all original packaging, including labels.

Unfortunately, our collection service is not currently available in the Highlands and islands or Europe. For customers who wish to return any item(s) from these locations, we ask that you send them back to us using a fully tracked service with a reputable carrier.

*Large items include all furniture, ceiling lights, mirrors and rugs