Remove all packaging before lighting.
Upon first use, allow the candle to burn for a minimum of 2 hours or until a uniform wax pool has formed. This will set the ‘candle memory’ and will ensure good burn performance throughout the lifetime of the candle. This will also minimise instances of ‘tunnelling’.
Burn candle in an area free from draughts. For best results, burn your candle for at least 2 hours but no more than 4 hours at a time. Do not burn a candle for less than 1 hour, even if the candle memory has been set. Allow the wax pool to solidify completely before relighting the candle. Keep wicks trimmed to 5mm at all times to avoid smoking. Stop use when 10mm of wax remains. Keep wax pool free from debris such as match heads.
Keep out of reach of children and pets. Never leave a candle unattended. Keep a minimum distance of 10cm between burning candles. Keep candle away from flammable materials, sources of heat, overhanging objects and polished surfaces. Never put in a warm place as this can cause the candle to overheat.
Our shipping costs are calculated based on the weight and size of the individual item. Your shipping options will be determined based on the contents of your basket and shown to you in checkout. If your order includes a combination of large items (furniture, upholstery, rugs, floor lamps, chandeliers) and small items, these will be dispatched separately for your convenience. Smaller items will be sent immediately while larger items will be delivered on an agreed date that is convenient for you. You will only be charged once for shipment.
Small Item Shipping Costs
Tier 1 small items $9.95 Delivered within 7-10 business days.
Tier 1 small items $15 Delivered within 3-6 business days.
Tier 2 small items $25 Delivered within 3-6 business days.
Tier 3 small - medium items $35 Delivered within 3-6 business days.
Larger Item Shipping Costs
Our partner SEKO US ships our larger items. SEKO US will be in touch within a few days of you placing your order to arrange a delivery date that is convenient for you. SEKO US will endeavour to deliver to room of choice (subject to access requirements) and take away packaging.
Tier 4 Medium Item Shipping $75 (Small rugs, side tables, ercol)
Tier 5 Medium Item Shipping $150 (Rugs, headboards, floor lamps, footstools)
Tier 6 Heavy Shipping $550 (Armchairs, dining chairs, large rugs)
International Heavy & Oversized Shipping - $POA
All large furniture pieces (sofas, beds, large rugs, mirrors, chandeliers etc.) will require a bespoke quote to be supplied for shipment, please contact our Customer care team toll-free on +1 888 433 3218 to discuss costs and to place your order directly. Our shipping partners SEKO US will be in touch within a few days of you placing your order to arrange a delivery date that’s convenient for you.
Find Out More
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied please see our Shipping & Returns page for full details on how to return your item(s).