For detailed information on delivery, please see our Delivery and Returns page.
Please note, only the relevant delivery options will be offered
at checkout, based on the items in your cart and your delivery
address.
COVID-19 Update
Due to the ongoing impact of COVID-19, dispatch dates on our
made-to-order and preorder products may be delayed beyond the date
we specified on the website at time of purchase.
Our manufacturers and logistics partners are complying with
COVID-19 health and safety guidelines to protect their staff and
workplaces. These measures have led to a significant reduction in
the size of working teams, ultimately delaying delivery into our
warehouses and to our customers.
We apologise for any inconvenience caused, but please be assured
that we are working hard to get orders out as soon as possible. We
will be in touch via email if your order has been affected.
Please note, we're currently unable to offer in-house assembly
on any products upon delivery. And we're also taking additional
precautions by removing all 'signed for' deliveries. All of our
small item deliveries are now 'contactless', safeguarding both
drivers and customers.
Delivery
If your order includes a combination of large items (such as
furniture, rugs, floor lamps and chandeliers) and small items,
these will be dispatched separately for your convenience.
Smaller items will be sent immediately, while larger items will
be delivered on an agreed date that is convenient for you.
Please note that made-to-order and preorder items will ship as
soon as they are available.
Please note that occasionally, due to circumstances outside of
our control, the dispatch date of your preordered item may
change.
Returns
We hope that you will be happy with your order. However, if for
any reason you wish to return something, you may do so, provided
that the item(s) are unused and in perfect condition, complete with
original packaging. All returns must be packed with the original
dispatch note. If your order is missing paperwork, or was packed
into more than one box and you would like to return your whole
order, please contact our Soho Support
team. Please note, we're unable to process exchanges.
You have 28 days from receipt of your order to return an
unwanted item to us for a full refund, in accordance with our usual
return policy.
For more information on how to return an item, please see our
Delivery and Returns
page.
