Our delivery options vary by region, please see our Delivery page for more information.
Please note, only the relevant delivery options will be offered
at checkout, based on the items in your cart and your delivery
If your order includes a combination of large items (such as
furniture, rugs, floor lamps and chandeliers) and small items,
these will be dispatched separately for your convenience.
Smaller items will be sent immediately, while larger items will
be delivered on an agreed date that is convenient for you.
Made-to-order and preorder items will ship as soon as they are
Please note that occasionally, due to circumstances outside of
our control, the dispatch date of your made-to-order or preordered
item may change.
Neither Soho Home nor our delivery partners are able to hold
your order for a future delivery date. Please be ready to accept
your order within the timeframes we have shared with you.
You have 28 days from receipt of your order to return an
unwanted item to us for a full refund, in accordance with our usual
Made-to-order and personalized/ monogrammed items are
We are unable to offer exchanges on any purchases. If you wish
to change your item(s), you will need to return your order for a
refund and a new order will be raised..
Please note, items purchased from our brick-and-mortar retail
locations cannot be returned online.
For more information on how to return an item, please see our