Delivery

If your order contains both small and furniture items, they will be delivered separately and you will receive a dispatch confirmation with further information regarding your delivery for each shipment.

Any preorder and made-to-order products will be dispatched in line with the timings shown in your order confirmation.

Small items

Available on all smaller items: floor lights, footstools, textiles, table lamps, tableware, and accessories.

Members get free delivery on all small item deliveries, excluding third-party and sale.

*Orders placed before 1pm, Monday to Thursday, will be delivered the following day. Please note that premium delivery is not available for items with embroidery.

Large items

Available on all furniture items, large lighting, mirrors and rugs.

To continue providing the high-quality service you expect from us, we've made a small adjustment to our delivery and returns pricing. This change reflects rising costs across the supply chain and ensures we can maintain the exceptional care, craftsmanship, and white-glove service that defines every order you place with us. We remain committed to delivering your pieces safely, and with the attention to detail that you expect from us.

Let us take the hassle out of your furniture order from start to finish; once your items are ready for delivery, our trusted delivery partners will be in touch to arrange a time that suits you. They will then deliver, unpack and assemble your items (excluding lighting) in the room of your choice. Please note, you will be requested by our delivery partner, Wincanton to sign a damage waiver form. This is a legal requirement which you must sign in order for your delivery to proceed.

Our UK delivery partner, Wincanton, require 48 hours' notice to amend your scheduled delivery date. If you are not available on your pre-booked date, or if your item(s) cannot be delivered due to access requirements that were not raised during the booking process, you may be charged a re-delivery fee. We will notify you of any re-delivery fees and provide you with a payment link via email. Once paid, your delivery can be re-booked.

If your order contains both small and furniture items, they will be delivered separately and you will receive a dispatch confirmation with further information regarding your delivery for each shipment.

Any preorder and made-to-order products will be dispatched in line with the timings shown in your order confirmation.

Small items

Available on all smaller items: accessories, footstools, textiles, table lamps, and tableware.

Large items

Available on all furniture items, large lighting, mirrors and rugs.

To continue providing the high-quality service you expect from us, we've made a small adjustment to our delivery and returns pricing. This change reflects rising costs across the supply chain and ensures we can maintain the exceptional care, craftsmanship, and white-glove service that defines every order you place with us. We remain committed to delivering your pieces safely, and with the attention to detail that you expect from us.

Let us take the hassle out of your furniture order from start to finish; once your items are ready for delivery, our trusted delivery partners will be in touch to arrange a time that suits you. They will then deliver, unpack and assemble your items (excluding lighting) in the room of your choice. Please note, you will be requested by our delivery partner, Wincanton to sign a damage waiver form. This is a legal requirement which you must sign in order for your delivery to proceed.

Our UK delivery partner, Wincanton, require 48 hours' notice to amend your scheduled delivery date. If you are not available on your pre-booked date, or if your item(s) cannot be delivered due to access requirements that were not raised during the booking process, you may be charged a re-delivery fee. We will notify you of any re-delivery fees and provide you with a payment link via email. Once paid, your delivery can be re-booked.

Tax and duties

All prices shown are inclusive of any applicable taxes and duties, meaning that the price you pay will not change based on your location and local tax rules.

We are no longer able to offer delivery to Australia, New Zealand, Singapore, United Arab Emirates or Hong Kong through our bespoke shipping service and apologise for any inconvenience this may cause. If you have any questions regarding this change, please contact our Soho Support team.

We can offer shipping for small items to the below countries:

We can offer shipping for large items to the below countries:

*Please note, that if your order contains an item with a packaged weight over 90kgs, it will automatically fall into the higher shipping cost bracket as your delivery will require an additional team to deliver it safely.

We ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

Bespoke shipping

If your country is not listed under our European or international shipping rates or your order exceeds the maximum weight limit, we may still be able to ship to you.

Once you have added your items to the basket and entered your details at the checkout, you will be prompted to 'Get quote'.

Our Soho Support team will then obtain a bespoke shipping quote for you based on the contents of your basket and your delivery address.

Once your quote has been done, you'll receive a notification that your order is ready to be completed; please allow up to seven working days for the quote to be provided.

Please note: submitting an order for a quote will not hold or guarantee the items in your basket.

We are no longer able to offer delivery to Australia, New Zealand, Singapore, United Arab Emirates or Hong Kong through our bespoke shipping service and apologise for any inconvenience this may cause. If you have any questions regarding this change, please contact our Soho Support team.

Your third-party product will be dispatched to you directly from the supplier.

*Excluding the Scottish Highlands and remote areas (AB31-38, AB41-56, FK17-21, IV1-63, ZE1- 3, KW15-17, HS1- 9, IV40- 56, PA60- 80, PA42- 44, PA20-29, KA27- 28)