Delivery

Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Soho Home will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer. There will be no further payable amount owed by the customer once the order is placed.

If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our Soho Support team.

For our customers based in Spain and associated islands, you will be contacted by our delivery partners regarding the clearance of your order through customs.

You will be asked to provide the following:

• Your passport
• Your Número de Identificación de Extranjero (NIE), either paper or card version
• Your customs agent declaration - the English version is for translation purposes, but the Spanish copy must be completed at the top and signed at the bottom
• Empadronamiento, if you have one
• Residencia card, if you have one

If you're based in Bulgaria, Czech Republic, Greece, Lithuania or Romania, you will be required to register for and provide your EORI number to DHL so that your parcel can be cleared through customs and delivered successfully.

For customers based in Portugal, you will be required to provide DHL with your Personal ID number. For customers in Italy, you will need to provide your Tax ID number to DHL to clear your parcel through customs.

If you're unable to provide this information, there's a risk we may not be able to deliver your order and it will instead be returned to us.

For more information or assistance, please contact our Soho Support team.

We'll send you a dispatch confirmation email once your order is on its way.

If you have ordered small items (textiles, table lamps, tableware, and accessories), you will receive a link to track your Soho Home order. You can also check your tracking number on the carrier's site directly:

For UK orders shipped with DPD, click here.

For orders to Europe and the rest of the world, shipped with DHL, click here.

For large item orders (armchairs, lighting, beds, rugs, and sofas) shipped with Duo or The British Shop, you will not receive a tracking number, but you will get a dispatch confirmation email once your order is on its way.

For customers in the UK mainland, Duo will be in touch within five working days of this email to schedule your delivery date.

For our customers based outside of the UK mainland, you will be contacted by The British Shop once your order reaches your local depot, so our contact times will vary depending on your delivery address.

For orders shipped within the UK, DPD will not require a signature for delivery and may leave your parcel in a safe place if deemed appropriate.

Once you receive your tracking number, you will be able to amend your delivery preferences with DPD directly, either online or via the MyDPD app.

For orders shipped outside of the UK, DHL will require a signature for delivery. Once you receive your tracking number, you will be able to amend your delivery preferences with DHL online.

For all large item orders, our shipping partners will require a signature upon delivery.

We can attempt to change your delivery address up to the point of dispatch. Please note that this may not always be possible due to the speed at which some orders are shipped.

Please contact our Soho Support team with your order details as soon as possible to get your order updated.

If your order is in transit, you can update your delivery address with the courier directly. Please note, this may impact your delivery date.

There is a limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our Soho Support team right away.

For made-to-order items, you may cancel up to 48 hours after placing your order. After this, we will deduct a 50% cancellation fee from your refund amount.

For our UK and EU customers, please note that your statutory right to cancel under The Consumer Contracts Regulations 2013 is not affected - please see our terms and conditions for more information.

For made-to-order items, you may cancel your order up to 48 hours after placing it. After this, a 50% cancellation fee will be deducted from the original order value.

Please note, should you need to make any changes to your order, you will need to contact the Soho Support team who will be able to advise you.

We recommend that you measure your space and consider access to your property ahead of ordering to ensure that we are able to deliver your item successfully. Please take a look at our Self-Measuring Guide for more information on how you can do this.

Each piece will come with an M.A.H branded Certificate of Authenticity. If you do not receive this for any reason, please contact [email protected] with your order number.

We hope that you will be happy with your artwork. However, if you wish to return the piece for a refund, you may do so provided that you contact M.A.H Gallery by email within 14 days of receipt to advise of your intention to return.

Returns will only be accepted if the piece is in perfect condition, complete with original packaging and paperwork.

To organise a collection, please email [email protected] with your name and order number. You will need to provide photos of the artwork to demonstrate that it is in its original condition, alongside photos of the packaged piece showing all four sides of the box for insurance purposes.

Please note, you will be responsible for any costs to return the artwork and we will provide you with a bespoke collection quote before we proceed with organising your return.

Should you choose to arrange your own return, please email [email protected] to discuss your options.

Please allow 14 days from receipt for us to process your return and issue your refund.

Repairs and replacements are unavailable, as these are one-off original works of fine art.

Please contact [email protected] within 24hours of receiving your artwork and include your order number, plus a photograph of the damage with the exterior packaging and we will assist in finding a suitable solution for you.

Your order will be dispatched within three to five working days via UPS or Royal Mail; tracking is provided.

Deliveries are made Monday to Friday, from 9am to 6pm. Please allow up to eight working days for your order to arrive.

Lucy Mahon prints can only be delivered to mainland UK addresses, excluding remote areas.

Any order placed with a delivery address in these areas will be cancelled and refunded. We apologise for any inconvenience this may cause.

Please email our Soho Support team within 24 hours of receiving your order and include your order number, plus a photograph of the damage with the exterior packaging and we will assist in finding a suitable solution for you.

We hope that you will be happy with your order. However, if you wish to return it for a refund, you may do so provided that you contact our Soho Support team within 28 days of receipt to advise of your intention to return.

Returns will only be accepted if the item is in perfect condition, complete with original packaging and paperwork.

Please note, you will be responsible for any costs to return your item and we do not provide a returns label.

Lucy Mahon, Studio B101 Lighthouse Studios, 89a Shacklewell Lane, London E8 2EB

Your order will be dispatched by Allday Goods within seven working days as all products are made to order. Your order will be shipped by DHL using an express service.

Deliveries are made Monday to Friday, from 9am to 6pm. Please allow up to nine working days for your order to arrive.

Allday Goods items can only be delivered to mainland UK addresses.

Any order placed with a delivery address outside of this area will be cancelled and refunded. We apologise for any inconvenience this may cause.

We hope that you will be happy with your item(s). However, if you wish to return your order for a refund, you may do so provided that you return it within seven days of receiving the goods, and that they are unused and in their original condition.

Returns will only be accepted if the items are in perfect condition, complete with original packaging and paperwork.

Please note, you will be responsible for any costs to return your goods. Return address: Allday, 10B Stamford Works, Dalston, London, UK, N16 8JH.

Please contact our Soho Support team within 24 hours of receiving your items, and include your order number and a photograph of the damage with the exterior packaging. We will assist in finding a suitable solution for you.

Your order will be dispatched within five working days from Mirror Gilding and delivered via DHL, tracking is provided.

Deliveries are made Monday to Friday, from 9am to 6pm. Please allow up to eight working days for your order to arrive.

Mirror Gilding products can only be delivered to UK mainland addresses only. Any order placed with a delivery address outside of these areas will be cancelled and refunded. We apologise for any inconvenience this may cause.

If your order arrives damaged, please contact our Soho Support team, along with a photograph of the damage and of the exterior packaging. We'll be happy to assist in finding a suitable solution for you.

Lick paint and samples can only be delivered to UK addresses.

Any order placed with a delivery address outside of the UK will be cancelled and refunded. We apologise for any inconvenience this may cause.

If you've received an incorrect or faulty Lick paint tin or sample please contact our Soho Support team right away.

To enable us to resolve your issue as quickly as possible, please include your Soho Home order reference; a photo highlighting the issue; and a photo of the barcode on the bottom of the paint tin.

We hope that you will be happy with your order. However, if you wish to return something, you may do so provided that:

• You don't open the cellophane wrapping covering the paint tin
• You keep the box and insulating cartons the paint came in
• The goods are returned in their original condition
• You contact ourSoho Support teamwithin 30 days of placing your order

We'll provide you with a free returns label and instructions on how to return once we have received confirmation of the above.

The Mews products can be delivered nationwide throughout the UK.

Any order placed with a delivery address outside of this area will be cancelled and refunded. We apologise for any inconvenience this may cause.

We hope that you will be happy with your order. However, if you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with the original packaging. All returns must be packed with the original dispatch note. Please note, you will be responsible for the return costs.

You have 28 days from receipt of your order to return an unwanted item for a full refund.

Please return your item(s) to The Mews Furnishings, Kirklee, Makerstoun, Kelso, Scottish Borders, United Kingsdom, TD5 7PB.

Please contact our Soho Support team and include your order number, plus a photograph of the damage with the exterior packaging and delivery label visible. If your damaged item is no longer in stock, we will refund you or offer an alternative.

Your order will be shipped from our supplier within 10 working days via Pall-Ex; we will contact you prior to dispatch to schedule a convenient delivery date.

Deliveries are made Monday to Friday, from 9am to 5pm. Please allow up to 20 working days for your order to arrive.

Your Harrington Planter can only be delivered to mainland UK addresses, excluding remote areas.

Any order placed with a delivery address in these areas will be cancelled and refunded. We apologise for any inconvenience this may cause.

Please email our Soho Support team within 24 hours of receiving your order and include your order number, plus a photograph of the damage with the exterior packaging. We will then assist in finding a suitable solution for you.

We hope that you will be happy with your order. However, if you wish to return it for a refund, you may do so provided that you contact our Soho Support team within 14 days of receipt to advise of your intention to return.

Returns will only be accepted if the item is in perfect condition, complete with the original packaging and paperwork.

Please note, you will be responsible for any costs to return your item and we do not provide returns labels.

It will be dispatched separately from your Soho Home items. Please allow up to 15 working days for your order to arrive.

It can be delivered to the UK and Europe; see our Delivery page for a list of the countries we can ship to.

Any order placed with a delivery address outside of these areas will be cancelled and refunded. We apologise for any inconvenience this may cause.

Please contact our Soho Support team. Include your order number and a photograph of the damage with the exterior packaging and delivery label visible. We will then be able to offer you a replacement or a refund.