Skip to main content

Order storage

Neither Soho Home nor our delivery partners are able to hold your order for a future delivery date. Please be ready to accept your order within the timeframes we have shared with you.

UK shipping

If your order contains both small and furniture items, they will be delivered separately and you will receive a dispatch confirmation with further information regarding your delivery for each shipment.

Any preorder and made-to-order products will be dispatched in line with the timings shown in your order confirmation.

Small items

Available on all smaller items: floor lights, footstools, textiles, table lamps, tableware, and accessories.

Members get free delivery on all small item deliveries, excluding third-party.

Destination

Service

Threshold Duration Price
UK mainland DPD - standard - 4-6 working days

£6.95, free on orders over £100

Highlands and islands DHL- standard Up to 10kg 5-7 working days £19.95
Highlands and islands DHL- standard Over 10kg 5-7 working days £49.95

Large items

Available on all furniture items, large lighting, mirrors and rugs.

Destination

Service

Threshold Duration Price

UK mainland

Duo - white glove - 3-4 weeks £39.95
UK Highlands and islands The British Shop - standard Up to 150kg 4-6 weeks £500
UK Highlands and islands

The British Shop - Standard

Over 150kg 4-6 weeks POA

Our delivery partners will reach out to you directly to schedule a convenient delivery date once your order is ready for dispatch.

Duo will endeavour to deliver to your room of choice (subject to access requirements) and remove the packaging.

For orders shipped with The Bristish Shop, delivery will be made to the nearest covered part of your residence and assembly will not be included. Please note, your order will arrive boxed and will not be subject to the removal of packaging.

EU shipping

If your order contains both small and furniture items, they will be delivered separately and you will receive a dispatch confirmation with further information regarding your delivery for each shipment.

Any preorder and made-to-order products will be consolidated and dispatched together once we have received all of your items into stock.

We currently only deliver to the following countries:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Small item shipping

Available on all smaller items: floor lights, footstools, textiles, table lamps, tableware, and accessories.

Destination

Service

Threshold Duration Price
Europe DHL - standard Up to 10kg 6-8 working days £30
Europe DHL - standard Over 10kg 6-8 working days £75

Large item shipping

Available on all furniture items, large lighting, mirrors and rugs.

Destination

Service

Threshold Duration Price

Western Europe

The British Shop - Standard up to 50kg 4-6 weeks £600
Western Europe The British Shop - Standard up to 100kg 4-6 weeks £650
Western Europe The British Shop - Standard up to 150kg 4-6 weeks £1,000
Eastern, Northern & Southern Europe The British Shop - Standard up to 50kg 4-6 weeks £610
Eastern, Northern & Southern Europe The British Shop - Standard up to 100kg

4-6 weeks

£660
Eastern, Northern & Southern Europe The British Shop - Standard up to 150kg

4-6 weeks

£1,175

All orders in excess of 150kg will require a bespoke shipping quote.

Please note that orders to remote or offshore locations in Europe may be subject to a surcharge in addition to the original delivery cost. We recommend that you contact our Soho Support team so we can identify your delivery needs prior to placing your order.

Once your order is ready for dispatch, our delivery partner, The British Shop, will reach out to you directly to schedule a convenient delivery date.

Delivery will be made to the nearest covered part of your residence and assembly will not be included. Please note, your order will arrive boxed and will not be subject to the removal of packaging.

EU Shipping FAQs

International shipping

We are no longer able to offer delivery to Australia, New Zealand, Singapore, United Arab Emirates or Hong Kong through our bespoke shipping service and apologise for any inconvenience this may cause. If you have any questions regarding this change, please contact our Soho Support team.

We can offer shipping for small items to the below countries:

Destination

Shipping Method

Threshold Duration Price
Switzerland DHL - standard up to 3kg 5-10 working days £45
Canada DHL - standard

up to 3kg

5-10 working days £50

Please note: we ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

Bespoke shipping

If your country is not listed under our European or international shipping rates or your order exceeds the maximum weight limit, we may still be able to ship to you.

Once you have added your items to the basket and entered your details at the checkout, you will be prompted to 'Get quote'.

Our Soho Support team will then obtain a bespoke shipping quote for you based on the contents of your basket and your delivery address.

Once your quote has been done, you'll receive a notification that your order is ready to be completed; please allow up to seven working days for the quote to be provided.

Please note: submitting an order for a quote will not hold or guarantee the items in your basket.

We are no longer able to offer delivery to Australia, New Zealand, Singapore, United Arab Emirates or Hong Kong through our bespoke shipping service and apologise for any inconvenience this may cause. If you have any questions regarding this change, please contact our Soho Support team.

Delivery FAQs

Original artwork delivery

Your order will be dispatched within two working days by the M.A.H delivery partner and shipped to you directly.

Destination

Service

Threshold Duration Price
UK mainland FedEx - standard Group A 4-6 working days £85
UK mainland FedEx - standard Group B 4-6 working days £185
UK mainland FedEx - standard Group C 4-6 working days £475
UK mainland White Glove Group D 4-6 working days POA

Extra-large artwork delivery, Group D: Bespoke Quote

For the extra-large pieces ('Pilhas', 'Up Brassknocker Hill'), we will provide you with a bespoke quote for a dedicated delivery service.

Once you have added your chosen artwork to the basket and entered your details at the checkout, you will be prompted to 'Get quote'.

Our Soho Support team will obtain a bespoke shipping quote for you based on the contents of your basket and your delivery address.

When your quote is ready, you'll receive a notification that your order can be completed.

Please note, submitting a quote will not hold or guarantee the items in your basket. So, if you wish to purchase anything else, we recommend that you do so in a separate transaction.

Once you have completed your payment, your artwork will be dispatched within two working days from the M.A.H Gallery on a dedicated vehicle.

You will be contacted by our shipping partner to schedule a convenient delivery time.

Original artwork FAQs

Third-party delivery

Your third-party product will be dispatched to you directly from the supplier.

Collaboration Destination

Shipping Method

Threshold Duration Price
Mirror Gilding UK mainland DHL - 6-8 working days Free
Lick x Soho House UK mainland Royal Mail Sample 4-6 working days Free
Lick x Soho House

UK non-mainland

Royal Mail Sample 6-8 working days Free
Lick x Soho House

UK mainland

Royal Mail Paint 5-7 working days £6.95, free over £100
Lick x Soho House UK non-mainland Royal Mail Paint 9-12 working days £6.95, free over £100

Soho Home Editions

UK UPS - standard - 5-10 working days

£30

Soho Home Editions

Highlands & islands UPS - standard - 5-10 working days £30

Soho Home Editions

EU FedEx - standard - 5-10 working days £55

The Mews

UK mainland Royal Mail Up to 4kg 3-5 working days £10.95

The Mews

UK mainland Royal Mail Over 4kg 3-5 working days £21.95

Still Here: Moments In Isolation

UK DHL - 5-15 working days £12.95

Still Here: Moments In Isolation

Germany DHL - 5-10 working days £4.95

Still Here: Moments In Isolation

Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, and the Netherlands DHL - 5-15 working days £12.95

Still Here: Moments In Isolation

Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Spain, and Sweden DHL - 5-15 working days £16.95

Lick x Soho House FAQs

Mirror Gilding FAQs

The Mews FAQ

Still Here: Moments In Isolation FAQs