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Delivery & returns

*Free UK shipping on orders over £200, applies to small items only under 10kg.

Small item orders will dispatch in three to five working days and large item orders in two to three weeks.

  • We're taking additional precautions alongside our delivery partners and have removed 'signed for' deliveries. All small item deliveries are now 'contactless', safeguarding both drivers and customers.
  • We can now offer limited small item furniture assembly. Larger items, including beds, are not able to be assembled in-house until further notice due to longer contact time.
  • Please note: Next Day Delivery is currently unavailable until further notice.

Delivery

Please note: based on the items in your cart and your shipping address, only the relevant delivery options will be offered at checkout.

UK shipping rates

For delivery within the UK mainland, we offer the following options.

Small item delivery

Available on all smaller items, such as textiles, apparel, tabletop and accessories.

UK Standard Delivery: £6.95, free on orders over £200
Orders are dispatched on a three- to five-day service with our delivery partner DPD, delivered Monday to Friday.*

UK Next Day Delivery: £9.95, this service is currently unavailable
Orders placed before 5pm, Monday to Thursday, will be delivered the following day by DPD. Orders placed after 5pm, Thursday until 5pm, Monday will be delivered the following Tuesday.*

*Excluding bank holidays, which may affect the dispatch and delivery of your order by up to two working days. Please see your tracking information for your estimated delivery date.

Please note: Next Day Delivery may not be available during sale or promotional periods.

Artwork delivery

UK Standard Delivery: £6.95

Your artwork will be dispatched within three to five days from our gallery partner via UPS, tracking provided.

Please allow up to 10 days for your item(s) to be delivered.

Furniture and large item delivery

Available on all furniture items, large lighting and rugs.

UK Standard Large Item Delivery: £39.95, White Glove Service

Due to current high volumes of orders, please expect to receive your order within four to six weeks. Our delivery partner, Ash Logistics, will reach out to you directly to schedule a convenient delivery date once your order is ready for dispatch.

Ash Logistics will endeavour to deliver to your room of choice (subject to access requirements) and remove the packaging.

If your order contains both small and furniture items, they will be delivered separately and you will be contacted to arrange your furniture delivery as above.

For delivery outside of the UK mainland to areas such as Jersey, Isle of Wight and Northern Ireland, we offer the following options:

Small item delivery

Available on all smaller items, such as textiles, apparel, tabletop and accessories.

Highlands & Islands Standard Delivery, Small Items: £30
Highlands & Islands Standard Delivery, Medium Items: £75

Your order will be dispatched from our UK distribution centre with our delivery partner, DHL. You can expect to receive your order within five to 10 working days.* Orders will be delivered Monday to Friday, excluding public holidays, between 9am and 6pm (local time).

*Public holidays may affect the dispatch and delivery of your order by up to two working days. Please see your tracking information for your estimated delivery date.

Artwork delivery

Highlands & Islands Standard Delivery: £30

Your artwork will be dispatched within three to five days from our gallery partner via UPS, tracking provided.

Please allow up to 10 days for your item(s) to be delivered.

Furniture and large item delivery

Highlands & Islands Standard Large Item Delivery: £550, White Glove Service

Due to current high order volumes, please expect to receive your order within four to six weeks. Our delivery partner, The British Shop, will reach out to you directly to schedule a convenient delivery date once your order is ready for dispatch.

The British Shop will endeavour to deliver to your room of choice (subject to access requirements) and remove the packaging.

If your order contains both small and furniture items, they will be delivered separately and you will be contacted to arrange your furniture delivery as above.

European shipping rates

We currently only deliver to the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Small item delivery
Available on all smaller items, such as textiles, apparel, tabletop and accessories.

For delivery within the EU, we offer the following options:

EU Standard Delivery, Small Items: £30
EU Standard Delivery, Medium Items: £75

Your order will be dispatched from our UK distribution centre with our delivery partner, DHL. You can expect to receive your order within five to 10 working days.*

Orders will be delivered Monday to Friday, excluding public holidays, between 9am and 6pm (local time).

*Public holidays may affect the dispatch and delivery of your order by up to two working days. Please see your tracking information for your estimated delivery date.

Artwork delivery

EU Standard Delivery: £30
Your artwork will be dispatched within three to five days from our gallery partner via FedEx, tracking provided.

Please allow up to 10 days for your item(s) to be delivered.

Furniture and large item delivery

EU Standard Large Item Delivery: £550, White Glove Service

Due to current high volumes of order, please expect to receive your order within four to six weeks. Our delivery partner, The British Shop, will reach out to you directly to schedule a convenient delivery date once your order is ready for dispatch.

Please note, assembly for large items is not included for European deliveries but can be arranged at an additional cost. Charges may be incurred if access to a room is difficult or restricted.

If your order contains both small and furniture items, they will be delivered separately and you will be contacted to arrange your furniture delivery as above.

Delivery restrictions

Orders to the US

For orders to the US, click here to be taken to our US site. If you wish to purchase any of our beauty products internationally, please visit Cowshed for UK and international delivery, and Cowshed US if delivering to the US or Canada.

BFPO and PO Boxes

We are currently unable to deliver to BFPO addresses or PO Boxes. Any orders to these addresses will be cancelled and a refund will be issued.

Highlands and Islands

We deliver to most postal areas in the UK, including Northern Ireland. However, geographical location and carrier availability may restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

Tracking an order

When your order leaves our warehouse, you will be sent a dispatch confirmation email - within this will be your Soho Home tracking number.

To track your order online, please visit the carrier's dedicated tracking site:

For UK orders shipped with DPD, click here.
For orders to the rest of the world shipped with DHL, click here.

If you are unable to track your order using the information provided in your dispatch confirmation, or you do not receive this email within 10 working days, please get in touch with our Customer Care team.

For large item orders shipped with Ash Logistics or The British Shop, you will not receive a tracking number. Our logistics partners will reach out to you directly to schedule a convenient delivery date once your order is ready for dispatch.

Delivery preferences

For small item orders shipped within the UK, DPD will not require a signature for delivery and may leave your parcel in a safe place if deemed appropriate.

Once you receive your tracking number, you will be able to amend your delivery preferences with DPD directly, either online or via the MyDPD app.

For small item orders shipped outside of the UK, DHL will require a signature for delivery.

Once you receive your tracking number, you will be able to amend your delivery preferences with DHL online.

For large item orders, shipped with Ash or The British Shop, our logistics partners will reach out to you directly to schedule a convenient delivery slot once your order is ready for dispatch.

If you need to amend your delivery date, we encourage you to contact the courier directly, as they will be able to provide you with information on the next available delivery slots.

Tax and duties

Please note that we ship all international orders on a 'Delivered Duties Unpaid' (DDU) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

Exclusions

Once you enter your shipping address at the checkout, we will present delivery options based on your location.

For our UK customers based in remote locations, we're currently only able to offer a Standard Delivery service. For more information about our delivery service in Scotland, click here.

UK Next Day Delivery may not be available during sale or promotional periods.

Our packaging

Your order will be sent in a Soho Home branded box, the size of which is determined by the quantiity of products ordered. Please note: for large orders, the contents may be split across multiple boxes.

We are committed to working towards the use of recyclable packaging for all our orders.

Returns

Our returns policy

In light of COVID-19 restrictions, we have now extended our returns policy from 28 days to 90 days until further notice. All other terms and conditions related to returns and refunds apply.

We hope that you will be happy with your order. However, if for any reason you wish to return something to us, you may do so provided that the item(s) are unused and in perfect condition, complete with original packaging. Please note: we're unable to process exchanges.

You have 90 days from receipt of your order to return an unwanted item to us for a full refund.

Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.

How to return

For all returns, please complete the return code column on your dispatch note and include it inside your parcel. The goods must be returned unused and in perfect condition, complete with original packaging, so take care to ensure you have securely packaged your return.

Small and medium items
We include a DPD free returns label inside all our UK mainland orders. Simply attach the pre-paid label to the front of your parcel and take your return to any DPD Drop Off Point.

For our customers outside of mainland UK, we do not offer a free returns service, so we ask that you use a fully tracked service with any reputable carrier. Please keep hold of your proof of postage receipt, so you can ensure that your return reaches us successfully.

Large and furniture items
Goods must be in their original packaging (including labels, and unassembled) and in adherance with our return policy.

For our UK mainland customers, we can assist with organising your return with our logistics partner, Ash. This service is charged at £39.95 and will be deducted from your overall refund amount.

Please contact our Customer Care team with your order number and reason for return, and we can help arrange your collection.

For our customers outside of the UK mainland, we do not offer a collection service, so we ask that you use a fully tracked service with any reputable carrier.

Our return address

Soho Home, Unit 3510, CML Ltd, Wellington Parkway, Magna Park, Lutterworth, Leicestershire, LE17 4XW, United Kingdom

Receiving your refund

We aim to process your return within seven working days of receipt into our warehouse. You will receive email confirmation once your return has been received and your refund completed. Your refund will be made via your original method of payment. We advise that it may take five to 10 working days for the funds to be reflected in your account. Please note: returns are not processed over the weekend or bank holidays.

Exclusions

We are unable to offer exchanges on any purchases. If you wish to change your item(s), you will need to return your order for a refund and a new order will be raised.

Made To Order and personalised/ monogrammed items are non-returnable.

Please note: items purchased from Soho Home at Soho Farmhouse in Oxfordshire cannot be returned online. Returns in person will not be accepted at our warehouses.

Faulty return

If you have received a faulty or incorrect item, or have any feedback or concerns, please contact our Customer Care team directly.

Where possible, please also take clear photos to reflect the issue, so that we can resolve your query as efficiently as possible.

Cancelling or amending an order

We cannot take further payment for additional items, or issue refunds for detractions once your order has been placed. As such, we are unable to make any amendments to your order.

There is a very limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our Customer Care team right away.

For our UK and EU customers, please note that your statutory right to cancel under The Consumer Contracts Regulations 2013 is not affected.

For Made To Order items, you may cancel your order up to 48 hours after placing your order. After this, a 50% cancellation fee will be deducted from the original order value.