Frequently asked questions

We currently accept the following payment methods: Visa, Mastercard, Solo, Maestro, Visa Debit, Visa Electron, and American Express. We trade in GBP (£), EUR (€)and USD ($).

Your currency will be selected based on your shipping address.

At Soho Home we understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.

For more information, please see our privacy and security policy.

If your credit or debit card payment is declined, please double-check that you have entered the correct card details and that your card has not expired.

Please also check that the billing address entered matches the address the card is registered to.

Alternatively, please try checking out with a different payment card or PayPal.

For more information regarding a failed payment, we recommend that you contact your card issuer directly as, for your own personal privacy, only your bank can tell you why your card was declined.

When you place an order, we carry out a standard pre-authorisation check on your payment card.

If your payment was unsuccessful, a temporary hold on your funds may still be put in place.
Please note that you have not been charged, and this reserve will usually be released within three to 10 working days dependant on your bank.

For more information, please speak to your bank directly as they will be able to advise you on their specific policy.

There is a limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our Soho Support team right away.

For made-to-order items, you may cancel up to 48 hours after placing your order. After this, we will deduct a 50% cancellation fee from your refund amount.

For our UK and EU customers, please note that your statutory right to cancel under The Consumer Contracts Regulations 2013 is not affected - please see our terms and conditions for more information.

We are unable to take further payment for additional items after your order has been placed. If there is an additional item you wish to purchase, you will need to place another order.

Please note, we are unable to remove items from your order. We'll need to cancel and refund your entire order so that you can place a new one for the correct items.

If you need assistance with your order, please contact our Soho Support team directly.

Please ensure that your address and contact details are entered correctly when checking out. If you do spot a mistake once your order has been placed, please contact our Soho Support team right away and they will do their best to assist you.

We aim to dispatch your order quickly, which means that there is a only small window where your order details can be changed.

After placing your order, we will send you an order confirmation email - this may take up to an hour to arrive.

If you have not received your order confirmation email, please check your Junk email folder, or please contact the Soho Support team for further assistance.

You can also view your Order History under the 'My Account' section in your profile.

You can enter your promotional code in the 'Add a promotional code' field at the basket stage of the checkout.

Please note, promotional codes cannot be used in conjunction with any other offer, including sale items, and you are limited to one code per transaction.

We cannot retrospectively add a promotional code to your order, so please do check your order before placing it.

For any Klarna queries please look at the Klarna FAQs.

Our delivery options vary by region - please see our 'Delivery' page for our delivery costs and timeframes.

If you have ordered a mixture of small and large items, they will be dispatched separately and you will receive a dispatch confirmation email with further information regarding your delivery for each shipment.

Smaller items will be sent immediately, while larger items will be delivered on an agreed date that is convenient for you.

Please note that made-to-order and preorder items will ship as soon as they are available and by the date displayed on your order confirmation.

We'll send you a dispatch confirmation email one your order is on its way.

For small item orders (textiles, table lamps, tableware, and accessories) shipped with DHL, you will receive a tracking link within your dispatch confirmation email.

For large item orders (armchairs, lighting, beds, rugs, and sofas), you will be contacted by the Jan Krediet team to schedule your delivery date after your order reaches your local delivery centre, so our contact times will vary depending on your delivery address.

For orders shipped within the UK, DPD will not require a signature for delivery and may leave your parcel in a safe place if deemed appropriate.

Once you receive your tracking number, you will be able to amend your delivery preferences with DPD directly, either online or via the MyDPD app.

For orders shipped outside of the UK, DHL will require a signature for delivery. Once you receive your tracking number, you will be able to amend your delivery preferences with DHL online.

For all large item orders, our shipping partners will require a signature upon delivery.

Small item orders are shipped with DHL, Monday to Friday, 9am to 5.30pm, please note delivery will not be attempted on public holidays.

Our shipping partner may return your parcel to us if the address is incorrect, incomplete or there have been three failed delivery attempts (DHL only).

For large item orders, shipped with Jan Krediet, you will not receive a tracking number. Our logistics partners will reach out to you directly to schedule a convenient delivery slot once your reaches your local delivery centre.

Jan Krediet's delivery partners require 48 hours' notice to amend your scheduled delivery date. If you are not available on your pre-booked date, or if your item(s) cannot be delivered due to access requirements that were not raised during the booking process, you may be charged a re-delivery fee. We will notify you of any re-delivery fees and provide you with a payment link via email. Once paid, your delivery can be re-booked.

We ask that you please ensure your address and contact details are entered correctly when checking out. If you do spot a mistake once your order has been placed, please contact our Soho Support team right away and they will do their best to assist to you.

If we are unable to deliver your parcel, it will be returned to our warehouse. We will process your order as a return and issue you with a full refund.

Please note: we are unable to re-ship packages that are returned to us as undeliverable.

Small items (footstools, textiles, table lamps, tableware, and accessories):

We're sorry to hear this. Please contact our Support Team with your Soho Home order number, images of the inner and outer packaging, the damaged product, and the shipping label. Images are required, as they help speed up the resolution.

Large items (all furniture, large lighting, mirrors, and rugs):

We're sorry to hear this. Please contact our Support Team with your order number(s), photos showing the damage or issue, a brief description of the problem, the name of each affected item, and the quantity.

Once we have this information, our team will assist you further and work towards a solution.

As your order will be shipped from our Netherlands warehouse there will no customs clearance required on your order.

We can attempt to change your delivery address up to the point of dispatch. Please note that this may not always be possible due to the speed at which some orders are shipped.

Please contact our Soho Support team with your order details as soon as possible to get your order updated.

If your order is in transit, you can update your delivery address with the courier directly. Please note, this may impact your delivery date.

Before placing your order for a furniture item, we recommend that you measure the intended space along with all access points within your property to ensure that we're able to successfully deliver your item.

Take a look at our Self-Measuring Guide for advice on how you can do this.

Should you have any questions or require assistance, please contact our Soho Support team.

As we offer a 28-day return policy, we recommend opening and inspecting your order as soon as it is delivered. This ensures that any damages or issues can be identified and reported within the return window.

You will receive all the latest updates on our new product launches, seasonal offers and promotions via email.

You don't need to have an online account to be able to place an order at Soho Home.

There are a number of benefits from holding an online account with us, such as order tracking, order history, marketing options and the ability to store multiple delivery addresses and payment cards for a faster checkout.

Please note that when ordering, you will be asked whether you would like to create an account with us. If not, you will be checked out as a guest.

If you have forgotten your password, you can click the 'Forgotten Your Password' button at the login page and you'll receive a link to reset your password via your chosen email account.

To ensure that you keep your account secure, we always recommend that you use a unique password. It should contain at least seven characters, one of which should be a number.

Storing multiple addresses is just one of the benefits of having an account with Soho Home.

You will be able to update and change your billing and delivery details directly within the Address Book in your account for a fast and efficient checkout.

At Soho Home, we endeavour to ensure your personal information is secure when visiting our online store. However, there are additional security measures we advise our customers to adopt in order to enhance online security.

These include:

• Ensuring your internet browser is up to date with the latest version.
• Choosing unique, secure passwords, keeping them private and changing them frequently.
• Investing in a reputable anti-virus software program and ensuring all updates are installed.
• If you do see any unknown transactions on your account, please contact your bank immediately to ensure your affected cards are cancelled and your accounts secured.

Please log in to your account to ensure you receive any benefits associated with Soho Friends.

Soho House members should log in using their existing Soho House details in order to automatically receive Soho Friends benefits.

If your benefits are not applying as expected, please reach out to the Soho Support team who will be able to assist you.

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact our Soho Support team. Please note, we're unable to process exchanges.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.

For hygiene purposes, mattresses are non-returnable once the original packaging has been opened and removed.

Your return options vary depending on where you're based.

For more information on what options are available to you, please take a look at our dedicated Returns page.

Please keep hold of your proof of postage receipt, so you can ensure that your return reaches us successfully.

You will receive email confirmation once your return has been received and your refund completed.

We aim to process your return within five working days of receipt into our warehouse.

Your refund will be made via your original method of payment. It may take five to 10 working days for the funds to be reflected in your account.

Please note: returns are not processed over the weekend or public holidays.

The Consumer Contracts Regulations 2013 are in place to protect your rights. You have up to 14 days from the date you receive your order to cancel it.

For made-to-order items, you may cancel your order up to 48 hours after placing it. After this, a 50% cancellation fee will be deducted from the original order value.

Contact our Soho Support team with your name and order number, and we can advise you on the next steps.

For further details on how to cancel your order and return an item to us, in accordance with the Consumer Contracts Regulations 2013, please see our terms and conditions.

Items purchased from our brick-and-mortar retail sites will need to be returned to the same location.

Items purchased in-store cannot be returned to our warehouse.

Small items (textiles, table lamps, tableware, and accessories)
For small items such as textiles, table lamps, tableware, and accessories, we will include a DPD or UPS free returns label inside all our orders. Simply attach the pre-paid label to the front of your parcel and take your return to your nearest drop off point.

Large items (dining tables, dressers, large lighting, beds, rugs, and sofas)

To organise a return for any large item(s), please contact our Soho Support team with your order number, an image of the item and your reason for return. They can then arrange a collection with our shipping partner, Jan Krediet, on your behalf.

Our return costs vary depending on the collection address and the items being returned. Our Soho Support team will be able to provide a return shipping quote for you and the cost will be deducted from your total refund amount.

Your goods must be in their original packaging (including labels, and unassembled) and in adherence with our returns policy.

If you have received a faulty or incorrect item, or have any feedback or concerns, please contact our Soho Support team directly.

If possible, please also take clear photos to reflect the issue and provide your order number so we can resolve your issue as efficiently as possible.

The Soho Home Trade programme is here to help designers, architects and stylists across the interiors industry succeed with every project. As a Soho Home Trade user, you will receive from 20% off RRP, and enjoy special offers and promotions, as well as exclusive invitations to sample sales, product previews, industry events, and more.

Soho Home Trade customers receive 20% off the regular listed price, which will be automatically applied when items are added to your basket.

Soho House members and Soho Friends can enjoy 15% off the regular listed price, which is shown on our product pages, plus member rates on domestic delivery. For more information about Soho Friends, please view our page here

Please note, you cannot combine them and the greater saving (trade) is the one you will receive. However, other benefits will still be applied to your order, such as member shipping rates.

Soho Home Trade consultants work closely with our customers based on location. Please email [email protected] or [email protected] and you will be appointed a member of our team.

If you did not include your resale certificate during the application process, you can add this to your account by sending a copy to the Soho Home Trade team. Please email [email protected] or [email protected] and they will assist you.

Our new tiered benefits mean you'll be rewarded for your continued loyalty. The more you purchase, the greater the benefit you receive.

How does it work?
The Soho Home Trade programme offers increased benefits from 20% based on your 18-month spend with us.

How do I increase my benefits?
You do not need to do anything - we have everything covered. Once you reach a new spending threshold, your new benefit will be automatically applied to your account and we will contact you to let you know. This can be viewed online when logged in and adding items to your basket, and will be applied to all invoices or quotes raised by the Soho Home Trade team moving forward.

Your spend is calculated across 18 months. If you spend up to a new threshold during this time, your benefits will automatically be updated. After the 18-month period, the Soho Home Trade team will contact you to update you on the new spending time frame.

You can share a 'Request For Quote' by emailing your purchase order or procurement list to [email protected] or [email protected]. Our team will respond with an online quote that you can view within your Soho Home account.

Yes, simply head to sohohome.com, click the 'My Account' icon and log in. Once you're logged in to your Soho Home Trade account, you can browse all the products and add items to your basket. When you view your basket, you'll be able to see the saving that's been applied to your order by item. From here, you can follow steps to delivery and checkout.

Once the Soho Home Trade team have created a quote for you, you will receive an email confirmation with instructions. You can find your online quote in the 'Quotes' section of 'My Account', where you can view the items, lead times and prices.

If you would like to discuss your quote with a member of our team, please contact your trade representative directly. Alternatively, if you are happy with your quote, please click 'Complete order' to make the payment.

You can see the payment options when placing your order online. Soho Home Trade orders can also be placed by raising a proforma invoice. Please email [email protected] or [email protected] to arrange for your invoice to be raised. Our minimum spend for this payment method is €1,000.

Once your application has been approved, the benefit will be automatically applied to your account. You will see the saving on the items in your basket, trade quotes, invoices and confirmed orders.

Complimentary fabric samples are available to all Soho Home Trade customers via our swatch page. Please note, we are unable to offer a swatch service for our ready-to-ship styles. Our fabric samples are for products in our made-to-order range only.

Rug samples are available on each product page; click on the 'Size' drop-down menu and select 'Swatch'. We are unable to provide material samples for our marble and wood finishes - head to one of our Soho Home Studios to see these samples and discuss with one of our Soho Home Trade representatives.

Unfortunately, we do not currently offer this service.

Please see our full delivery page here. If you need to expedite the delivery with bespoke shipping, please contact your trade representative directly, or email [email protected] or [email protected].

As we offer a 28-day return policy, we recommend opening and inspecting your order as soon as it is delivered. This ensures that any damages or issues can be identified and reported within the return window.

We offer our customers the opportunity to purchase selected products before they are available in our warehouse or retail spaces.

If an item is on preorder, it will be clearly indicated on its product page, alongside the expected dispatch month.

We aim to have your preordered product with you no later than the last day of the month listed.

You will receive a dispatch confirmation from us once your item is ready to be shipped. Our shipping partner will also contact you directly with further details on your delivery.

Please note, we are unable to expedite the dispatch or delivery times for any preordered product.

Please note, due to circumstances outside of our control, the dispatch date of your preordered item may change.

Once your preordered item has been shipped from our warehouse, you will receive a dispatch email as confirmation.

The availability for our preordered products is limited. If an item is showing as 'Out of stock' this means that the stock quantity limit has been reached. Please leave your details with us by clicking 'Notify me' and we'll contact you once your desired item is back in stock.

You will be charged for your preordered product at the time of placing your order.

If you have any questions about your preorder, please contact our Soho Support team.

If for any reason you need to cancel your preorder item, please reach out to our Soho Support team who will be able to assist.

Please allow up to seven working days for cancellations and refunds to be processed.

Our made-to-order service offers our most popular products in a variety of colours and fabrics.

Each design is inspired by the unique interiors of our Houses, which you can personalise by picking your favourite fabric and colour from our extensive swatch library.

Choose from a super-fine velvet, mohair, linen or boucle finish, and a colour palette ranging from burnt ochres to soft mustards and neutrals.

Find out more about our made-to-order service here.

Please note, items are custom made with our suppliers and are not stocked at our warehouses. The production times of our made-to-order range will vary by product and fabric - the lead times will be displayed on the individual product pages and at checkout.

Occasionally, due to circumstances outside of our control, the dispatch date of your made-to-order item may change. Should there be any significant changes to your expected dispatch date, our support team will contact you via email.

We are committed to delivering high-quality pieces. Each made-to-order item is crafted with care and undergoes a thorough quality control process to ensure it meets our high standards.

To airfreight your item and receive your order up to six weeks earlier, please reach out to our Soho Support team who are on-hand to discuss rates and options.

Prices start from £700/$1,200

For made-to-order items, you may cancel your order up to 48 hours after placing it. After this, a 50% cancellation fee will be deducted from the original order value.

Please note, should you need to make any changes to your order, you will need to contact the Soho Support team who will be able to advise you.

We recommend that you measure your space and consider access to your property ahead of ordering to ensure that we are able to deliver your item successfully. Please take a look at our Self-Measuring Guide for more information on how you can do this.

Our furniture is available to order in a range of colours, finishes and sizes to help you create a tailored design. We are unable to offer any further customisation on the fabrics or the dimensions outside of what is listed on the product page.

Our made-to-order items are currently not available to view within the EU, however, we offer a swatch service to ensure that you're happy with your fabric selection.

Should you have any questions about our products and where they are located for viewing, you can contact our Soho Support team or check with the store teams directly.

We may be able to make changes to your made-to-order item up to one week from the date that your order was placed.

Please note, any changes to a made-to-order item will result in a delay to your original lead time. Once the change has been confirmed, your lead time will reset from the date your new order is placed and will be reflected in your new order confirmation.

While the Soho Support team will do their best to accommodate your change requests, it will not always be possible due to the supplier's production timeline.

With this in mind, we always recommend that you order a swatch prior to placing your order.

Our made-to-order items cannot be cancelled after 48 hours of placing your order and are not returnable. Therefore, we recommend that you measure your space and consider access to your property ahead of ordering to ensure that we are able to deliver your item.

Please take a look at our Self-Measuring Guide for assistance with this.

You can also contact our Soho Support team if you have any questions.

Your made-to-order item will be delivered by one of our selected shipping partners.

For our EU customers, we offer a white glove service with our shipping partner Jan Krediet, which includes delivery to the room of your choice, assembly, and removal of packaging.

Your order will be dispatched within the timeframe stated on the product page. Should there be any significant changes to your expected dispatch date, we will be in touch.

You will receive a dispatch confirmation email once your order is on its way. We currently do not provide tracking information for larger items, but our shipping partners will be in touch to schedule your delivery.

Unfortunately, we do not offer this service, however if you need any further assistance with an upcoming design project or want to know which fabrics work well in your own home, please do not hesitate to speak to a member of our Soho Home Design team or book a design consultation online.

Yes, you'll receive an email from us when your order reaches the halfway point. This update will include important information on how to prepare for delivery and when to expect contact from our delivery partners.

We are currently unable to offer customisation on the materials, colours or dimensions outside of what is listed on the product page.

Unfortunately, installation is not provided within our service. We therefore advise asking a qualified person to install your vanity unit.

No, mixer taps will need to be purchased separately.

Each of our vanity units requires a mixer tap.

We can hold your vanity unit free of charge for up to three months.

Yes, our single vanity units include three pre-drilled tap holes and our double vanity units have six.

We do not currently offer curtain poles or trims as part of our collection, but our product information includes measurements for each style to help you choose a suitable pole length.

Yes, you can choose up to six complimentary swatches in any of our curtain fabrics and available colours. Order them here.

Our Margeaux Velvet and Vinnie Linen curtains both come as a set of two, while our Wool Sheer curtain comes as a single panel.

Our Wool Sheer panel is left unlined so as to create a lightweight, sheer finish that will filter the light. Both the Margeaux and Vinnie curtains are fully lined, but we do not currently offer interlined or blackout options.

All of our curtains have a three-inch header, included within the overall curtain length.

We do not offer an in-house alterations service, and recommend consulting with a professional sewer if you'd like to change the length of curtains. Our curtains are not interlined or weighted, which allows them to be shortened.

1. Simply slide your curtain pole through the slots on the header tape at the top of your curtain, and adjust to fit the width of your window
2. Knot together the cords on either side of the header tape, making sure not to cut off any excess - you'll need the surplus cord to relax your curtains for cleaning

1. Insert your hooks or rings into the relevant slots on the header tape at the top of your curtain. Please note, hooks are not provided.
2. Knot together the cords at either side of the curtain's header tape, then gently pull from one side until the curtains perfectly fit the width of your window and have formed soft pleats.
3. Secure the pleats in position by tying an additional knot on either side of the cord, making sure not to cut off any excess - you'll need the surplus cord to relax your curtains for cleaning

Yes, you have 28 days from the date of purchase to return your curtains to us in their original packaging. However, we cannot accept returns on any curtains that have had their drawstring pulled, and so we ask that you ensure you're completely happy with your curtains before drawing the header tape. Read our full returns policy here.

Each of our rug swatches measure approximately 20x30cm.

Once your order has been placed, you will receive an order confirmation email. We will then notify you again when your order has been shipped with the relevant order tracking information and estimated delivery date.

Our rug swatches are available on selected rugs only. These can be found in the size dropdown of the rug's product page.

For stocked rugs, a label on the back will indicate the sizes available, depending on stock levels. For any bespoke requests, please contact the Soho Support Team who will be happy to assist you.

If your chosen size isn't in stock, please contact the Soho Support Team who will be happy to assist you.

Yes, our rug swatches are free to return. For small items, a DPD free returns label will be included inside all our UK mainland orders. Simply attach the pre-paid label to the front of your parcel and take your return to any DPD Drop Off Point.

Yes, you can enjoy 10% on top of the RRP or member price if you are a Soho Friend or Soho House member.

1. Enquire in-store or online using our form here.

2. We will direct you to the appropriate person to handle your enquiry whom you can discuss your ideas with.

3. A quote and a CAD (Computer Aided Design) will be provded for approval, as well as delivery options and final lead times.

4. You will be given an invoice to sign including the specifications of your request as well as the above details. You can place your order either by telephone or in our Soho Home Studios.

5. Final delivery times and dates will then be arranged at your convenience.

Our bespoke rug service allows you to choose any size in our current rug designs to suit your own living space. Upon enquiring, more information will be given by a member of the team with regards to your specific request. Please note, we are unable to change the colours or materials of your bespoke rug choice, however different shapes may be possible.

A 10% surcharge will incur as your bespoke rug is a handmade item and made to order. Therefore, the supplier will need to pay a surcharge for the quantities of raw materials such as fibre and dye, or, if a certain quanitity usually used for bulk orders is not met.

You can view our current rug designs in our Soho Home Studios. If we do not have the specific rug that you require on display, please ask and we can retrieve a swatch of the same design to help you understand the look and feel. Alternatively, you can purchase rug swatches online here

Please enquire on the desired size you wish to order and a member of our team will be able to inform you if this is possible. If so, we will quote your project and provide a CAD for approval, as well as discussing delivery options and lead times with you.

Please enquire on the desired shape you wish to order and a member of our team will be able to inform you if this is possible. If so, we will quote your project and provide a CAD for approval, as well as discussing delivery options and lead times with you.

Yes, our rug swatches can be ordered from the rug product display page. If a swatch is available, it will appear as an option in the size dropdown.

Yes, if you are a member you will receive the same discount as if you were going to buy a stocked rug

Our bespoke rugs are handmade in India by a community of local artisans. Each design can take up to 6 months to create depending on the technique, with every rug crafted to last. Upon enquiry, we will work with you on a lead time.

Unfortunately, no cancellations or refunds will be accepted after 48 hours from order placement.

Our delivery options vary by region. Please see our Delivery page on our website for delivery costs and timeframes.

If an item is out of stock online, we advise the following:

Use the 'notify me' button on the product page to sign up for an email alert. You will receive an email notification when the item is back in stock. Please note, all users who have signed up to this notification will also be informed once the item becomes available again.

Please note that the Support team are unable to provide accurate dates for when stock is returning, as this can fluctuate. We will always advise that you sign up for email alerts to receive the most precise dates.

We are constantly improving our range with new collections every season. This means that some products might not always be available.

Our latest collections are available to view at our Soho Home Studios.

Sign up to our newsletter to hear about collection previews, interiors advice, and exclusive promotions.

Your order will be dispatched within five working days from Mirror Gilding and delivered via DHL, tracking is provided.

Deliveries are made Monday to Friday, from 9am to 6pm. Please allow up to eight working days for your order to arrive.

Mirror Gilding products can only be delivered to UK mainland addresses only. Any order placed with a delivery address outside of these areas will be cancelled and refunded. We apologise for any inconvenience this may cause.

If your order arrives damaged, please contact our Soho Support team, along with a photograph of the damage and of the exterior packaging. We'll be happy to assist in finding a suitable solution for you.

We hope you will be happy with your order. However, if you wish to return something, you may do so, provided the item(s) are unused, in perfect condition and are returned complete with the original packaging.

You will receive a returns slip with your order, with a pre-paid DHL returns label included.

Your Mirror Gilding item(s) will need to be returned to: Mirror Gilding, Unit 8, Industrial Estate, Old Road, Long Compton, Warwickshire, CV36 5LE

Your order will be dispatched within three weeks via DHL; tracking is provided.

Deliveries are made Monday to Friday, from 9am to 6pm. Please allow up to twenty working days for your order to arrive.

Please email our Soho Support team within 24 hours of receiving your order and include your order number, plus a photograph of the damage with the exterior packaging and we will assist in finding a suitable solution for you.

We hope that you will be happy with your order. However, if you wish to return it for a refund, you may do so provided that you contact our Soho Support team within 28 days of receipt to advise of your intention to return and we can arrange a prepaid return label.

Please note: returns will only be accepted if the item is in perfect condition, complete with original packaging and paperwork.