Delivery timeframes for our made-to-order products are an estimate, allowing time for construction, quality checks and receiving deliveries from external suppliers. There may occasionally be delays to parts of the process that mean our estimated timeframes are extended.

The total lead time for made-to-order styles will vary slightly between products. You can find product-specific estimates on each style's individual shopping page.

Once your made-to-order style has been altered to your chosen colour, size and/or finish, it will be sent to our warehouse. We then aim to have it delivered to your chosen address within three to four weeks, and will contact you by phone and/or email with an expected delivery date.

Please ensure you check measurements for doorways, stairways and any other restrictive spaces that may impede delivery prior to placing your order. Any cancellations made more than 48 hours after placing your order will be charged at 50% of the total value.

Delivery pricing from €213, country dependent.

We aim to deliver large items within four to six weeks of the order date. Our trusted delivery partners will contact you directly to arrange a time and date convenient to you.

Please note that for any deliveries carried out by Jan Krediet's delivery partners, you will be asked to sign a Proof of Delivery form to confirm that you have received your item(s) as expected.

Your shipping charges include delivery up to and including the third floor*, providing there are stairs (wide enough to accommodate delivery) or an internal lift. If your property is on the fourth floor or above and there is no internal lift or, if you require an external lift for any floor and a lift permit, additional charges will apply. Please notify Jan Krediet's delivery partners of any access requirements when you are booking in your delivery slot - we will then send you a payment link for the surcharge, or provide you with a kerbside delivery quote. If access restrictions are not communicated prior to your delivery date, it may result in a failed delivery attempt.

Jan Krediet's delivery partners require 48 hours' notice to amend your scheduled delivery date. If you are not available on your pre-booked date, or if your item(s) cannot be delivered due to access requirements that were not raised during the booking process, you may be charged a re-delivery fee. We will notify you of any re-delivery fees and provide you with a payment link via email. Once paid, your delivery can be re-booked.

*Please note, for Switzerland and Greece, delivery is up to the second floor only.