Cancellations & Returns

Small items (footstools, textiles, table lamps, tableware, and accessories):

We're sorry to hear this. Please contact our Support Team with your Soho Home order number, images of the inner and outer packaging, the damaged product, and the shipping label. Images are required, as they help speed up the resolution.

Large items (all furniture, large lighting, mirrors, and rugs):

We're sorry to hear this. Please contact our Support Team with your order number(s), photos showing the damage or issue, a brief description of the problem, the name of each affected item, and the quantity.

Once we have this information, our team will assist you further and work towards a solution.