Made to Order

Your made-to-order item will be delivered by one of our selected shipping partners.

For our UK mainland customers, we offer a white glove service with our shipping partner Wincanton, which includes delivery to the room of your choice, assembly, and removal of packaging.

For our UK non-mainland and EU customers, we offer a threshold service with The British Shop, which includes delivery to the nearest covered part of your residence. Please note, assembly will not be included - your order will arrive boxed and will not be subject to the removal of packaging.

Your order will be dispatched within the timeframe stated on the product page. Should there be any significant changes to your expected dispatch date, we will be in touch.

You will receive a dispatch confirmation email once your order is on its way. We currently do not provide tracking information for larger items, but our shipping partners will be in touch to schedule your delivery.