What payment methods are available? Can I place my order over the phone?Ordering
We accept Visa Debit, Visa Credit, MasterCard and American Express. We also accept PayPal.
If you'd like to order over the phone just call our Customer Care team on +44 (0)20 3819 8199 and can assist.
Will I be able to track my order? Will all of my items be delivered together? If your order includes a combination of large items (furniture, upholstery, rugs, floor lamps, chandeliers and vintage) and small items, these will be dispatched separately for your convenience. Smaller items will be sent immediately while larger items will be delivered on an agreed date that is convenient for you. You will only be charged once for delivery.Delivery
For smaller items sent by courier, you will be provided with a tracking link in your order confirmation email with a link to the relevant courier’s website, where you can track your delivery. Larger items will not be trackable but you will receive communications from our delivery partner and can contact Customer Care for an update on the status of your order.
Yes. If your order includes small and large items your order will be upgraded to the most suitable delivery type and all goods will arrive together.
Standard Delivery - £6.95 Next Day Delivery - £9.95 International Delivery
All textiles, tableware and accessories are usually delivered within 3 working days, tracking details provided.
Order before midday for delivery the next working day, Monday to Friday - tracking details provided.
We currently deliver to the UK and EU. If you wish to make an international order to the US, we would be happy to discuss options with you. Get in touch by completing this form or contact Customer Care
What if I’m not at home? Can I change my delivery address? Your order will be delivered to you in a striped, drawstring cotton bag that has been embroidered with the Soho Home logo. Reusable, versatile and durable, they can be used to store laundry, shoes or general clutter.
Our delivery partners will usually notify you by text to confirm another suitable delivery slot and return the item to the local depot.
You can change your delivery address up to the point of dispatch (usually within 1 hour of your order being placed). Please contact our Customer Care team as soon as possible to make the change.
Can I cancel or amend my order? How long do I have to return my order?Cancellations and Returns
You can cancel your order up to the point of dispatch from our warehouse (usually within 1 hour of placing your order). However please note that it may than take 3-5 working days for funds to return to your account. Unfortunately once an order has been placed we cannot amend the contents. If you wish to add to your order you can place another and we can combine the two into one delivery.
We offer a 28 day returns period for any change of mind returns, all goods need to be in saleable condition and must be returned in their original packaging. If however your item is damaged or faulty, please contact Customer Care in advance of return and we can assist.
U.K Courier Deliveries For change of mind returns please complete the reverse of your dispatch note, detailing the reason for return and applying the returns label provided to the outside of your parcel, making sure it is wrapped and sealed securely. You can choose to return your goods from a local Hermes 'Parcel Point' or arrange a home collection. Click here to choose and arrange the service you prefer. Please note this service costs £4.95. You can use an alternative carrier for returns but please ensure this is a tracked service and you retain your proof of postage, as Soho Home cannot accept responsibility for lost returns packages.
Larger Item Deliveries Please contact the Soho Home customer service team on +44 (0)20 3819 8199 to arrange collection of your items. Please ensure all goods are in their original packaging, have all labelling present and have not been assembled. International For change of mind returns on international orders, please return via a tracked service, with goods in their original packaging (including labels, and un-assembled). Please note that Soho Home does not cover the cost of postage costs for international returns and Soho Home cannot accept responsibility for lost returns packages.
For international returns queries, please call us on +44 (0)20 3819 8199. How long will it take to receive a refund? Can I return my goods to your Oxfordshire store?What options do I have for returning my order?
Once your goods have been received back into our warehouse we will then issue the refund immediately. Depending on your bank, refunds can take up to 10 working days to process so please allow this full period and note that refunds will be processed on the same payment method used.
Items purchased at Soho Home, Farmhouse can only be returned back to Soho Home, Farmhouse.
I’ve forgotten my password. What do I need to do? Can I view my order history? Can I store multiple addresses?Account Section
When signing in please look for the ‘Forgotten your password?’ link. From here once you’ve provided your email address we will send you a link to reset your password. Please ensure that you are using the email address you set your account up with.
All of your previous order history will be stored in the Account section under ‘My Orders’.
Multiple delivery addresses can be stored within the Account section making it easy to send regular gifts or ensure we can deliver to you wherever you are.