What payment methods are available?
We accept Visa Debit, Visa Credit, MasterCard and American Express. We also accept PayPal.

Can I place my order over the phone?
If you'd like to order over the phone just call our Customer Care team on +44 (0)20 3819 8199 and can assist.


Will I be able to track my order?
For smaller items sent by courier, you will be provided with a tracking link in your order confirmation email with a link to the relevant courier’s website, where you can track your delivery. Larger items will not be trackable but you will receive communications from our delivery partner and can contact Customer Care for an update on the status of your order.

Will all of my items be delivered together?
Yes. If your order includes small and large items your order will be upgraded to the most suitable delivery type and all goods will arrive together.

Standard Delivery - £6.95
All textiles, tableware and accessories are usually delivered within 3 working days, tracking details provided.

Next Day Delivery - £9.95 
Order before 2pm for delivery the next working day, Monday to Friday - tracking details provided.

International Delivery
Unfortunately we are currently unable to deliver outside the UK.

What if I’m not at home?
Our delivery partners will usually notify you by text to confirm another suitable delivery slot and return the item to the local depot.

Can I change my delivery address?
You can change your delivery address up to the point of dispatch (usually within 1 hour of your order being placed). Please contact our Customer Care team as soon as possible to make the change.

Your order will be delivered to you in a striped, drawstring cotton bag that has been embroidered with the Soho Home logo. Reusable, versatile and durable, they can be used to store laundry, shoes or general clutter.

Cancellations and Returns

Can I cancel or amend my order?
You can cancel your order up to the point of dispatch from our warehouse (usually within 1 hour of placing your order). However please note that it may than take 3-5 working days for funds to return to your account. Unfortunately once an order has been placed we cannot amend the contents. If you wish to add to your order you can place another and we can combine the two into one delivery.

How long do I have to return my order?
We offer a 28 day returns period for any change of mind returns, all goods need to be in saleable condition and must be returned in their original packaging. If however your item is damaged or faulty, please contact Customer Care in advance of return and we can assist.

What options do I have for returning my order?

Courier Deliveries

For change of mind returns please complete the reverse of your dispatch note, detailing the reason for return and applying the returns label provided to the outside of your parcel, making sure it is wrapped and sealed securely. You can choose to return your goods from a local Hermes 'Parcel Point' or arrange a home collection. Click here to choose and arrange the service you prefer. Please note this service costs £4.95.

You can use an alternative carrier for returns but please ensure this is a tracked service and you retain your proof of postage, as Soho Home cannot accept responsibility for lost returns packages.

Larger Item Deliveries

Please contact the Soho Home customer service team on +44 (0)20 3819 8199 to arrange collection of your items. Please ensure all goods are in their original packaging, have all labelling present and have not been assembled.

How long will it take to receive a refund?
Once your goods have been received back into our warehouse we will then issue the refund immediately. Depending on your bank, refunds can take up to 10 working days to process so please allow this full period and note that refunds will be processed on the same payment method used.

Can I return my goods to your Oxfordshire store?
Items purchased at Soho Home, Farmhouse can only be returned back to Soho Home, Farmhouse.

Account Section

I’ve forgotten my password. What do I need to do?
Never fear. When signing in please look out for the ‘Forgotten your password?’ link. From here once you’ve provided your email address we will send you a link to reset your password. Please ensure that you are using the email address you set your account up with.

Can I view my order history?
All of your previous order history will be stored in the Account section under ‘My Orders’.

Can I store multiple addresses?
Multiple delivery addresses can be stored within the Account section making it easy to send regular gifts or ensure we can deliver to you wherever you are.