Your Soho Home order will be delivered as
UK Orders: shipped with DPD,
Monday to Friday, 8am to 6pm
DPD will make one attempt to deliver to your chosen address,
after which your order will be taken to a neighbour or a local
Pickup parcelshop. You will have seven days to collect your order
before it is returned to us.
EU and International Orders:
shipped with DHL, Monday to Friday, 9am to 5.30pm
US Orders: shipped with Fedex,
Monday to Saturday, 9am-8pm (businesses by 4:30pm)
For large item orders, shipped with Duo or The
British Shop, you will not receive a tracking number. Our logistics
partners will reach out to you directly to schedule a convenient
delivery slot once your order is ready for dispatch.
Please note: delivery will not be attempted on
Our shipping partner may return your parcel to
us if the address is incorrect, incomplete or there have been three
failed delivery attempts.
We ask that you please ensure your address and
contact details are entered correctly when checking out. If you do
spot a mistake once your order has been placed, please contact our
Soho Support team right away and they will
do their best to assist to you.
If we are unable to deliver your parcel, it
will be returned to our warehouse. We will process your order as a
return and issue you with a full refund.
Please note: we are unable to re-ship packages
that are returned to us as undeliverable.