If you're based in Bulgaria, Czech Republic, Greece, Lithuania
or Romania, you will be required to register for and provide your
EORI number to DHL so that your parcel can be cleared through
customs and delivered successfully.
For customers based in Portugal, you will be required to provide
DHL with your Personal ID number.
For customers based in Italy, you will need to provide your Tax
ID number to DHL to clear your parcel through customs.
For customers based in Greece and Germany, you will be requested
to provide ID for customs clearance, alongside your proof of
purchase.
In certain circumstances, our shipping partner, DHL, may request
for you to complete a form to grant them authority to clear your
order on your behalf.