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Online returns policy

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact our Soho Support team. Please note, we're unable to process exchanges.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.

Store returns policy

We hope that you will be happy with your purchase. However, if for any reason you wish to return something you may do so within 28 days with a valid receipt, provided that the item(s) are unused and in perfect condition, complete with original packaging.

Items purchased in store can only be returned to one of our retail locations and cannot be returned to our warehouse.

Small item return

For small items such as textiles, table lamps, tableware, and accessories, we include a DPD free returns label inside all our UK mainland orders. Simply attach the pre-paid label to the front of your parcel and take your return to any DPD Drop Off Point.

For our customers outside of the UK, we do not offer a free returns service, so we ask that you use a fully tracked service with any reputable carrier.

Please note that Soho Home cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.

Large item return

For our UK mainland customers, we can assist with organising your return for large items such as dining tables, dressers, large lighting, beds, rugs, and sofas with our shipping partner, Duo. This service is charged at £39.95 and will be deducted from your overall refund amount.

Please contact our Soho Support team with your order number and reason for return, and we can help arrange your collection.

For our customers outside of the UK mainland, we do not offer a collection service, so we ask that you use a fully tracked service with any reputable carrier.

Your goods must be in their original packaging (including labels, and unassembled) and in adherence with our return policy.

Original artwork return

We hope that you will be happy with your artwork. However, if you wish to return the piece for a refund, you may do so provided that you contact M.A.H Gallery by email within 14 days of receipt to advise of your intention to return.

Returns will only be accepted if the piece is in perfect condition, complete with original packaging and paperwork.

To organise a collection, please email [email protected] with your name and order number. You will need to provide photos of the artwork to demonstrate that it is in its original condition, alongside photos of the packaged piece showing all four sides of the box for insurance purposes.

Please note, you will be responsible for any costs to return the artwork and we will provide you with a bespoke collection quote before we proceed with organising your return.

Should you choose to arrange your own return, please email [email protected] to discuss your options.

Please allow 14 days from receipt for us to process your return and issue your refund.

Repairs and replacements are unavailable, as these are one-off original works of fine art.

Third-party return

Lick x Soho House return policy

We hope that you will be happy with your order. However, if you wish to return something, you may do so provided that:

  • You don't open the cellophane wrapping covering the paint tin
  • You keep the box and insulating cartons the paint came in
  • The goods are returned in their original condition
  • You contact our Soho Support team within 30 days of placing your order

We'll provide you with a free returns label and instructions on how to return once we have received confirmation of the above.

Mirror Gilding return policy

We hope that you will be happy with your order. However, if you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with the original packaging. All returns must be packed with the original dispatch note.

You will receive a returns slip with your order, with a pre-paid DHL returns label included.

Your Mirror Gilding item(s) will need to be returned to: Unit 8, Industrial Estate, Old Road, Long Compton, Warwickshire, CV36 5LE

You have 28 days from receipt of your order to return an unwanted item for a full refund.

Cody Hoyt return policy

Goods must be unused and in perfect condition, complete with original packaging and in adherence with our returns policy.

You will be responsible for any costs to return your Cody Hoyt product(s), however, we can assist with organising a collection with our logistics partner on your behalf.

We will need to obtain a bespoke quote for this service, which will be deducted from your overall refund amount. Please contact our Soho Support team with your order number and reason for return, and we can help arrange your collection.

Should you choose to organise your own return, we recommend that you select a specialised courier due to the delicate nature and high value of these products. You will be responsible for the condition of the goods until we have confirmed receipt.

Your Cody Hoyt item(s) will need to be returned to: Soho.Home.Studio, 6 Duke of York Square, King's Road, London SW3 4LY.

The Mews returns policy

We hope that you will be happy with your order. However, if you wish to return something, you may do so provided that the item(s) are unused and in perfect condition, complete with the original packaging. All returns must be packed with the original dispatch note. Please note, you will be responsible for the return costs.

You have 28 days from receipt of your order to return an unwanted item for a full refund.

Please return your item(s) to The Mews Furnishings, Kirklee, Makerstoun, Kelso, Scottish Borders, United Kingdom, TD5 7PB

Return FAQs