For detailed information on delivery, including international
shipping rates and our Christmas order dates, please see our
Delivery and returns page.
Please note, only the relevant delivery options will be offered
at checkout, based on the items in your cart and your delivery
We are pleased to advise that our UK shipping partners can now
resume part of our unpacking and packaging removal services on
large item deliveries. Our team will also be able to help with
smaller assembly tasks (no tools needed), such as attaching legs to
sofas and armchairs, and tops to tables.
We're also taking additional precautions by removing all 'signed
for' deliveries; all our small item deliveries are now
'contactless', safeguarding both drivers and customers.
Due to the ongoing impact of COVID-19, dispatch dates on our
made-to-order and preorder products may be delayed beyond the date
that we specified on the website at the time of purchase.
Our manufacturers and logistics partners are complying with
COVID-19 health and safety guidelines to protect their staff and
workplaces. These measures have led to a significant reduction in
the size of working teams, ultimately delaying delivery into our
warehouses and to our customers.
We apologise for any inconvenience caused, but please be assured
that we are working hard to get orders out as soon as possible. We
will be in touch via email if your order has been affected.
If your order includes a combination of large items (such as
furniture, rugs, floor lamps and chandeliers) and small items,
these will be dispatched separately for your convenience.
Smaller items will be sent immediately, while larger items will
be delivered on an agreed date that is convenient for you.
Made-to-order and preorder items will ship as soon as they are
Please note that occasionally, due to circumstances outside of
our control, the dispatch date of your made-to-order or preordered
item may change.
Neither Soho Home nor our delivery partners are able to hold
your order for a future delivery date. Please be ready to accept
your order within the timeframes we have shared with you.
We have now extended our returns period for Christmas. For
orders placed after 1 November 2021, you'll have until 31 January
2022 to return your item to us, in accordance with our usual
Please note, made-to-order and personalized/ monogrammed items
We hope that you will be happy with your order. However, if for
any reason you wish to return something, you may do so, provided
that the item(s) are unused and in perfect condition, complete with
original packaging. All returns must be packed with the original
dispatch note. If your order is missing paperwork, or was packed
into more than one box and you would like to return your whole
order, please contact our Soho Support
We are unable to offer exchanges on any purchases. If you wish
to change your item(s), you will need to return your order for a
refund and a new order will be raised..
Please note: items purchased from our brick-and-mortar retail
locations cannot be returned online. Returns in person will not be
accepted at our warehouses.
For more information on how to return an item, please see our
Delivery and Returns page.