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Cancellations & Returns

How do I return a faulty or incorrect item?

If you have received a faulty or incorrect item, or have any feedback or concerns, please contact our Soho Support team directly.

If possible, please also take clear photos to reflect the issue and provide your order number so we can resolve your issue as efficiently as possible.

Need more help?

Live Chat

For the fastest response, chat with us live.

Available: Mon to Fri, 9am to 6pm; Sat 9am to 5:30pm

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Available: Mon to Fri, 9.15am to 6pm; Sat 9am to 5:30pm

Phone: 0203 819 8199

Email us

Email us at [email protected]

We'll get back to you within 2 business days.

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