Cancellations & Returns

Small items (textiles, table lamps, tableware, and accessories)For our UK mainland customers, we include a DPD free returns label inside your parcel.For our customers outside of the UK, we do not offer a free returns service, so we ask that you use a fully tracked service with any reputable carrier.

Large items (dining tables, dressers, large lighting, beds, rugs, and sofas)For our UK mainland customers, we can assist with organising your return with our shipping partner, Wincanton. This service is charged from £119.95 (members: £69.95) and will be deducted from your overall refund amount.

Your cost of your return is dependant on what you are returning and where you are based.

For our customers outside of the UK mainland, we do not offer a collection service, so we ask that you use a fully tracked service with any reputable carrier.

If you would like to return a large item order, please contact our Soho Support team.