For detailed information on delivery, including international shipping rates and our Christmas order dates, please see our Delivery and returns page.
Please note, only the relevant delivery options will be offered at checkout, based on the items in your cart and your delivery address.
We are pleased to advise that our UK shipping partners can now resume part of our unpacking and packaging removal services on large item deliveries. Our team will also be able to help with smaller assembly tasks (no tools needed), such as attaching legs to sofas and armchairs, and tops to tables.
We're also taking additional precautions by removing all 'signed for' deliveries; all our small item deliveries are now 'contactless', safeguarding both drivers and customers.
Due to the ongoing impact of COVID-19, dispatch dates on our made-to-order and preorder products may be delayed beyond the date that we specified on the website at the time of purchase.
Our manufacturers and logistics partners are complying with COVID-19 health and safety guidelines to protect their staff and workplaces. These measures have led to a significant reduction in the size of working teams, ultimately delaying delivery into our warehouses and to our customers.
We apologise for any inconvenience caused, but please be assured that we are working hard to get orders out as soon as possible. We will be in touch via email if your order has been affected.
If your order includes a combination of large items (such as furniture, rugs, floor lamps and chandeliers) and small items, these will be dispatched separately for your convenience.
Smaller items will be sent immediately, while larger items will be delivered on an agreed date that is convenient for you.
Made-to-order and preorder items will ship as soon as they are available.
Please note that occasionally, due to circumstances outside of our control, the dispatch date of your made-to-order or preordered item may change.
Neither Soho Home nor our delivery partners are able to hold your order for a future delivery date. Please be ready to accept your order within the timeframes we have shared with you.
We have now extended our returns period for Christmas. For orders placed after 1 November 2021, you'll have until 31 January 2022 to return your item to us, in accordance with our usual returns policy.
Please note, made-to-order and personalized/ monogrammed items are non-returnable.
We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact our Soho Support team.
We are unable to offer exchanges on any purchases. If you wish to change your item(s), you will need to return your order for a refund and a new order will be raised..
Please note: items purchased from our brick-and-mortar retail locations cannot be returned online. Returns in person will not be accepted at our warehouses.
For more information on how to return an item, please see our Delivery and Returns page.