Our delivery options vary by region, please see our 'Delivery and returns' page for more
Please note, only the relevant delivery options will be offered
at checkout, based on the items in your cart and your delivery
If your order includes a combination of large items (such as
furniture, rugs, floor lamps and chandeliers) and small items,
these will be dispatched separately for your convenience.
Smaller items will be sent immediately, while larger items will
be delivered on an agreed date that is convenient for you.
Made-to-order and preorder items will ship as soon as they are
Please note that occasionally, due to circumstances outside of
our control, the dispatch date of your made-to-order or preordered
item may change.
Neither Soho Home nor our delivery partners are able to hold
your order for a future delivery date. Please be ready to accept
your order within the timeframes we have shared with you.
For third-party items such as Originals Artwork, Cody Hoyt and
The Mews, please take a look at their specific returns policies on
our FAQs page.
For our stocked pieces, you have 28 days from receipt of your
order to return an unwanted item to us for a full refund, in
accordance with our usual returns policy.
Please note, made-to-order and monogrammed items are
We hope that you will be happy with your order. However, if for
any reason you wish to return something, you may do so, provided
that the item(s) are unused and in perfect condition, complete with
original packaging. All returns must be packed with the original
dispatch note. If your order is missing paperwork, or was packed
into more than one box and you would like to return your whole
order, please contact our Soho Support
We are unable to offer exchanges on any purchases. If you wish
to change your item(s), you will need to return your order for a
refund and a new order will be raised..
Please note: items purchased from our brick-and-mortar retail
locations cannot be returned online. Returns in person will not be
accepted at our warehouses.
For more information on how to return an item, please see our
Delivery and Returns page.