What is your cancellation and returns policy for
Made-to-order items are custom-made to your specifications based
on your choice of size, colour and finish, therefore cannot be
cancelled after 48 hours from the date of placing your order. If
you cancel your order after 48 hours, you will be charged 50% of
the total value.
We recommend ordering a few different swatches and testing them
out in different kinds of light before you buy, please also ensure
that you have checked access to your property to make sure that the
item(s) will fit up stairways, through doorways or in restrictive
spaces. Please see our FAQs for more information.
Made-to- order Delivery
Made-to-order items will be shipped within the time frame that
is stated on the product page. Our delivery options vary by region,
please see our Delivery
page for more information. You will receive a dispatch
confirmation from us once your order is ready to be shipped. Due to
circumstances out of our control, the dispatch date of your
made-to-order item may change. We will be in touch via email if
your order is affected. Our shipping partner will also contact you
directly with further details on your delivery.