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Delivery & returns

*Free shipping on orders over $250 applies to small items only under 22lbs.

COVID-19 update

Due to the ongoing impact of COVID-19, dispatch dates on our made-to-order and preorder products may be delayed beyond the date we specified on the website at time of purchase.

Our manufacturers and logistics partners are complying with COVID-19 health and safety guidelines to protect their staff and workplaces. These measures have led to a significant reduction in the size of working teams, ultimately delaying delivery into our warehouses and to our customers.

We apologise for any inconvenience caused, but please be assured that we are working hard to get orders out as soon as possible. We will be in touch via email if your order has been affected.

We're also taking additional precautions by removing all 'signed for' deliveries. All of our small item deliveries are now 'contactless', safeguarding both drivers and customers.

Delivery

US shipping charges

Your shipping options will be determined by the contents of your basket and shown to you at checkout.

If your order includes a combination of large items (furniture, large rugs, lighting) and small items, they will be dispatched separately for your convenience.

Smaller items will be sent immediately, while larger items will be delivered on an agreed date that is convenient for you.

Small and medium item shipping

For shipping within the United States, we offer the following options:

US Standard Shipping (up to 22lb): $9.95, free on orders over $250

  • Available on all smaller items: textiles, table lamps, tableware, and accessories.

US Standard Shipping (up to 40lb): $25

  • Available on all smaller items: textiles, table lamps, tableware, and accessories.

US Standard Shipping (up to 66lb): $45

  • Available on all medium items: floor lights, and footstools

Orders are dispatched with our shipping partner, FedEx, on a three- to five-day service.*

Your order will be delivered Monday to Friday, between 9am and 6pm (local time).**

US Premium Shipping (up to 22lb): $15

  • Available on all smaller items: textiles, table lamps, tableware, and accessories.

US Premium Shipping (up to 40lb): $35

  • Available on all smaller items: textiles, table lamps, tableware, and accessories.

Orders are dispatched with our shipping partner, FedEx, on a two-day service.*

Your order will be delivered Monday to Friday, between 9am and 6pm (local time).**

*Outlying and remote regions may take a little longer. Please check your tracking information for your estimated delivery date.

**Public holidays may affect the dispatch and delivery of your order by up to two working days. Please see your tracking information for your estimated delivery date.

Artwork delivery

US Standard Delivery: $25

Your artwork will be dispatched within three to five working days from our gallery partner via FedEx - tracking is provided.

Please allow up to 10 working days for your order to be delivered.

Large and heavy item shipping

For shipping within the United States, we offer the following options:

US Standard Large Item Shipping (up to 85lb): $150, White Glove Service

  • Available on medium lighting, side tables, and armchairs.

US Standard Heavy Item Shipping: $200 (over 85lb), White Glove Service

  • Available on dining tables, dressers, large lighting, beds, rugs, and sofas.

We are unable to ship large or heavy items to Alaska or Hawaii. Orders to these states will be canceled and you'll be refunded - apologies for any inconvenience.

Our delivery partners, Metropolitan, will reach out to you directly to schedule a convenient delivery date once your order is ready for dispatch.

They will endeavour to deliver to your room of choice (subject to access requirements) and remove the packaging.

Neither Soho Home nor our delivery partners are able to hold your order for a future delivery date. Please be ready to accept your order within the timeframes we have shared with you.

If you need assistance with your delivery, please contact our Soho Support team.

If your order contains both small and furniture items, they will be shipped separately, and you will be contacted to arrange your furniture delivery as above.

Bespoke Shipping

For orders outside of the United States please visit our UK site for a bespoke shipping quote.

Once you have added your items to the basket and entered your details at the checkout, you will be prompted to 'Get quote'.

Our Soho Support team will then obtain a bespoke shipping quote for you based on the contents of your basket and your delivery address.

Once your quote is ready you'll receive a notification that your order is ready to be completed; please allow up to seven working days for the quote to be provided.

Please note, submitting an order for a quote will not hold or guarantee the items in your basket.

Shipping restrictions

Soho Home US currently ships to the USA only.

If you wish to make an order to Canada, or any other international country, please follow the bespoke shipping process outlined above.

We are unable to deliver to PO Boxes. Any orders to a PO Box address will be cancelled and a refund will be issued.

If you wish to purchase any of our beauty products internationally, please visit Cowshed.


Duties and taxes

For shipments within the US, Soho Home will handle any customs and duty payments on your behalf.

If you are ordering for delivery to anywhere else in the world outside of the US, your order may be liable for import duty and/ or local taxes for which you will be responsible for paying, prior to or at the time of delivery.

Parcels that are rejected by the customer due to customs charges, and are returned to us, will be liable for a returns charge that will be deducted from the refund amount.

Sales tax

All prices shown on our US site are exclusive of sales tax.

The sales tax for your order will be calculated at checkout once you have selected your shipping address.

For more information on how we calculate your sales tax, please check here.

Returns

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact our Soho Support team. Please note, we're unable to process exchanges.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.

How to return

Small items

For all small item orders, we will include a FedEx free returns label inside your parcel.

Please follow these steps to return your item:

  1. Ensure that you return your item(s) within 90 days of receipt. The goods must be returned unused and in their original, undamaged packaging.
  2. Write the return code on your order delivery note and place it in the box. Return codes can be found at the bottom of your delivery note.
  3. Attach the pre-paid FedEx returns label provided with your order to the front of your box.
  4. To schedule a pick-up no account number is required, but label information may be needed. Go to fedex.com/returnpickup or call 1800 463 3339.
  5. Alternatively, you can drop off at FedEx. Find your closest location at fedex.com/locate or by calling 1800 463 3339
Furniture and large items

Goods must be in their original packaging (including labels, and unassembled) and in adherence with our return policy.

We can assist with organising your return with our logistics partner, Metro. This collection service is charged at $270 and will be deducted from your overall refund amount.

For our SOHO HOME+ members, you will not be charged a collection fee in line with your member benefits.

Please contact our Soho Support team with your order number and reason for return, and we can help arrange your collection.

Receiving your refund

We aim to process your return within seven working days of receipt into our warehouse. You will receive email confirmation once your return has been received and your refund completed.

Your refund will be made via your original method of payment. We advise that it may take five to 10 working days for the funds to be reflected in your account.

Please note: returns are not processed over the weekend or bank holidays.

Exclusions

We are unable to offer exchanges on any purchases. If you wish to change your item(s), you will need to return your order for a refund and a new order will be raised.

Please note: items purchased from any of our Soho House sites cannot be returned online.

Made-to-order and personalized/ monogrammed items are non-returnable.

Faulty return

If you have received a faulty or incorrect item, or have any feedback or concerns, please contact our Soho Support team directly online.

Where possible, please also take clear photos to reflect the issue, so that we can resolve it as efficiently as possible.

Cancelling or amending an order

We cannot take further payment for additional items, or issue refunds for detractions once your order has been placed. As such, we are unable to make any amendments to your order.

There is a very limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our Soho Support team right away.

For Made-to-order items, you may cancel your order up to 48 hours after placing it. After this, a 50% cancellation fee will be deducted from the original order value.