Order storage
Neither Soho Home nor our delivery partners are able to hold your order for a future delivery date. Please be ready to accept your order within the timeframes we have shared with you.
US shipping charges
Your shipping options will be determined by the contents of your basket and shown to you at checkout.
If your order includes a combination of large items (furniture, large rugs, lighting) and small items, they will be dispatched separately for your convenience.
Smaller items will be sent immediately, while larger items will be delivered on an agreed date that is convenient for you.
Small item shipping
Available on all smaller items: footstools, textiles, table lamps, tableware, and accessories.
Members get free delivery on all small item deliveries, excluding third-party.
| Shipping Method | Threshold | Duration | Price |
|---|---|---|---|
| FedEx - Standard | Up to 22lbs | 6-8 business days |
$14.95, free over $250 |
| FedEx - Standard | Up to 40lbs |
6-8 business days |
$30 |
| FedEx - Standard | Up to 66lbs |
6-8 business days |
$50 |
| FedEx - Premium | Up to 22lbs |
4-5 business days |
$20 |
| FedEx - Premium | Up to 66lbs | 4-5 business days | $40 |
Orders are dispatched with our shipping partner, FedEx and will be delivered Monday to Friday, between 9am and 6pm (local time).
Outlying and remote regions may take a little longer. Please check your tracking information for your estimated delivery date.
Public holidays may affect the dispatch and delivery of your order by up to two working days. Please see your tracking information for your estimated delivery date.
Large item shipping
Available on all furniture items, large lighting, mirrors and rugs.
| Destination | Service | Threshold | Duration | Price |
|---|---|---|---|---|
| US |
Ryder - White glove |
Up to 85lbs |
3-4 weeks |
$300 (members: $180) |
| US |
Ryder - White glove |
Over 85lbs |
3-4 weeks |
$400 (members: $300) |
Our shipping prices will vary depending on the contents of your basket and your delivery address, the correct price will be displayed at checkout.
We are unable to ship large or heavy items to Alaska or Hawaii. Orders to these states will be canceled and you'll be refunded - apologies for any inconvenience.
Please allow up to 10 working days to be contacted by our selected shipping partner, Ryder, to schedule a convenient delivery date.
They will be in touch once your order reaches your local depot, so our contact times will vary depending on your delivery address.
They will endeavour to deliver to your room of choice (subject to access requirements) and remove the packaging.
If your order contains both small and furniture items, they will be shipped separately, and you will be contacted to arrange your furniture delivery as above.
Third-party delivery
Your third-party product will be dispatched to you directly from the supplier.
| Collaboration | Shipping Method | Threshold | Duration | Price |
|---|---|---|---|---|
| Oliver James Lilos | DHL | - | 7- 20 working days | $50 |
| Soho Home Editions | FedEx - Standard | - |
5-15 business days |
$25 |
Rise Art
Items shipped internationally by Rise Art are shipped DAP, meaning the receiver is responsible for paying any customs or import fees due.
These fees are set by the artwork's destination country, and vary from country to country. They will be raised once the artwork is in transit to its destination, and need to be paid additionally to the shipping fee paid at checkout, directly to the destination country's customs office.
The Rise Art team is on hand to support customers with customs clearance, ensuring smooth transit of all artwork through to delivery.
UK art imports
For any goods imported into the UK valued over £135, an import fee will be due. For artwork, this is calculated at a reduced rate of 5% of the declared artwork value. A small processing fee may also be charged by the carrier, usually around £10.
US art imports
Artwork with a value of under $2,500 can be imported into the US without any import or customs fees due. For artwork valued at $2,500 and above, a specialist brokerage fee will be charged by US customs. This is usually nominal and between $20 to $100.
Shipping restrictions
Soho Home US currently ships to the USA only.
For orders outside of the United States please visit our UK site for a bespoke shipping quote.
Once you have added your items to the basket and entered your details at the checkout, you will be prompted to 'Get quote'.
Our Soho Support team will then obtain a bespoke shipping quote for you based on the contents of your basket and your delivery address.
Once your quote is ready you'll receive a notification that your order is ready to be completed; please allow up to seven working days for the quote to be provided.
Please note, submitting an order for a quote will not hold or guarantee the items in your basket.
We are unable to deliver to PO Boxes. Any orders to a PO Box address will be cancelled and a refund will be issued.
Tax
All prices shown on our US site are exclusive of sales tax.
The sales tax for your order will be calculated at checkout once you have selected your shipping address.
For more information on how we calculate your sales tax, please check here.
For shipments within the US, Soho Home will handle any customs and duty payments on your behalf.
If you are ordering for delivery to anywhere else in the world outside of the US, your order may be liable for import duty and/ or local taxes for which you will be responsible for paying, prior to or at the time of delivery.
Parcels that are rejected by the customer due to customs charges, and are returned to us, will be liable for a returns charge that will be deducted from the refund amount.
