Delivery

We'll send you a dispatch confirmation email with a link to track your order once it's on its way.

For small item orders (textiles, table lamps, tableware, and accessories) shipped with FedEx, you can also check your tracking number on their site directly here.

For large item orders (armchairs, lighting, beds, rugs, and sofas), you will be contacted by the Ryder team to schedule your delivery date once your order reaches your local depot, so our contact times will vary depending on your delivery address.

For orders shipped within the United States and its territories, FedEx will not require a signature for delivery and may leave your parcel in a safe place if deemed appropriate.

For all large item orders, our shipping partner will require a signature on delivery.

We can attempt to change your delivery address up to the point of dispatch. Please note that this may not always be possible due to the speed at which some orders are shipped.

Please contact our Soho Support team with your order details as soon as possible to get your order updated.

If your order is in transit, you can update your delivery address with the courier directly. Please note, this may impact your delivery date.

There is a limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our Soho Support team right away.

For made-to-order items, you may cancel up to 48 hours after placing your order. After this, we will deduct a 50% cancellation fee from your refund amount.

For made-to-order items, you may cancel your order up to 48 hours after placing it. After this, a 50% cancellation fee will be deducted from the original order value.

Please note, should you need to make any changes to your order, you will need to contact the Soho Support team who will be able to advise you.

We recommend that you measure your space and consider access to your property ahead of ordering to ensure that we are able to deliver your item successfully. Please take a look at our Self-Measuring Guide for more information on how you can do this.

Lick paint and samples can be delivered throughout the United States.

We're unable to deliver these products to any of the US territories. Any order placed with a delivery address in those areas will be cancelled and refunded. We apologise for any inconvenience this may cause.

If you've received an incorrect or faulty Lick paint tin or sample please contact our Soho Support team right away.

To enable us to resolve your issue as quickly as possible, please include your Soho Home order reference; a photo highlighting the issue; and a photo of the barcode on the bottom of the paint tin.

We hope that you will be happy with your order. However, if you wish to return something, you may do so provided that:

• You don't open the cellophane wrapping covering the paint tin
• You keep the box and insulating cartons the paint came in
• The goods are returned in their original condition
• You contact ourSoho Support teamwithin 30 days of placing your order

We'll provide you with a free returns label and instructions on how to return once we have received confirmation of the above.

Please note, a restocking fee of $15 will be deducted from your overall refund amount.