We'll send you a dispatch confirmation email with a link to
track your order once it's on its way.
For small item orders (textiles, table lamps, tableware, and
accessories) shipped with FedEx, you can also check your tracking
number on their site directly here.
For large item orders (armchairs, lighting, beds, rugs, and sofas),
you will be contacted by the Ryder team to schedule your delivery
date once your order reaches your local depot, so our contact times
will vary depending on your delivery address.
Member delivery promotion
We're offering our US member customers (House & Friends) free large item shipping, from Friday 5 May, valid until midnight on Monday 15 May 2023.
These offers do not apply to orders shipping outside the US.
Soho Home Ltd reserves the right to suspend, cancel or amend the promotion and/ or review and revise these terms and conditions at any time without giving prior notice. By continuing to take part in the promotion subsequent to any revision of these terms and conditions, users shall be deemed to have agreed to any such new or amended terms.
Order storage
Neither Soho Home nor our delivery partners are able to hold your order for a future delivery date. Please be ready to accept your order within the timeframes we have shared with you.
US shipping charges
Your shipping options will be determined by the contents of your basket and shown to you at checkout.
If your order includes a combination of large items (furniture, large rugs, lighting) and small items, they will be dispatched separately for your convenience.
Smaller items will be sent immediately, while larger items will be delivered on an agreed date that is convenient for you.
Small item shipping
Available on all smaller items: floor lights, footstools, textiles, table lamps, tableware, and accessories.
Members get free delivery on all small item deliveries, excluding third-party.
Shipping Method | Threshold | Duration | Price |
---|---|---|---|
FedEx - standard | Up to 22lbs | 6-8 business days |
$14.95, free over $250 |
FedEx - standard | Up to 40lbs |
6-8 business days |
$30 |
FedEx - standard | Up to 66lbs |
6-8 business days |
$50 |
FedEx - premium | Up to 22lbs |
4-5 business days |
$20 |
FedEx - premium | Up to 66lbs | 4-5 business days | $40 |
Orders are dispatched with our shipping partner, FedEx and will be delivered Monday to Friday, between 9am and 6pm (local time).
Outlying and remote regions may take a little longer. Please check your tracking information for your estimated delivery date.
Public holidays may affect the dispatch and delivery of your order by up to two working days. Please see your tracking information for your estimated delivery date.
Large item shipping
Available on all furniture items, large lighting, mirrors and rugs.
Service | Threshold | Duration | Price |
---|---|---|---|
Ryder - white glove |
Up to 85lbs |
3-4 weeks |
from $150 to $300 |
Ryder - white glove |
Over 85lbs |
3-4 weeks |
from $200 to $400 |
Our shipping prices will vary depending on the contents of your basket and your delivery address, the correct price will be displayed at checkout.
We are unable to ship large or heavy items to Alaska or Hawaii. Orders to these states will be canceled and you'll be refunded - apologies for any inconvenience.
Please allow up to 10 working days to be contacted by our selected shipping partner, Ryder, to schedule a convenient delivery date.
They will be in touch once your order reaches your local depot, so our contact times will vary depending on your delivery address.
They will endeavour to deliver to your room of choice (subject to access requirements) and remove the packaging.
If your order contains both small and furniture items, they will be shipped separately, and you will be contacted to arrange your furniture delivery as above.
Third-party delivery
Your third-party product will be dispatched to you directly from the supplier.
Collaboration | Shipping Method | Threshold | Duration | Price |
---|---|---|---|---|
Lick x Soho House | USPS | Sample | 7-14 working days | $0 |
Lick x Soho House |
FedEx |
Paint, under 20lb |
7-14 working days |
$25 |
Lick x Soho House |
FedEx | Paint, over 20lb | 7-14 working days | $35 |
Soho Home Editions | FedEx - standard | - |
5-15 business days |
$25 |
Shipping restrictions
Soho Home US currently ships to the USA only.
For orders outside of the United States please visit our UK site for a bespoke shipping quote.
Once you have added your items to the basket and entered your details at the checkout, you will be prompted to 'Get quote'.
Our Soho Support team will then obtain a bespoke shipping quote for you based on the contents of your basket and your delivery address.
Once your quote is ready you'll receive a notification that your order is ready to be completed; please allow up to seven working days for the quote to be provided.
Please note, submitting an order for a quote will not hold or guarantee the items in your basket.
We are unable to deliver to PO Boxes. Any orders to a PO Box address will be cancelled and a refund will be issued.
Tax
All prices shown on our US site are exclusive of sales tax.
The sales tax for your order will be calculated at checkout once you have selected your shipping address.
For more information on how we calculate your sales tax, please check here.
For shipments within the US, Soho Home will handle any customs and duty payments on your behalf.
If you are ordering for delivery to anywhere else in the world outside of the US, your order may be liable for import duty and/ or local taxes for which you will be responsible for paying, prior to or at the time of delivery.
Parcels that are rejected by the customer due to customs charges, and are returned to us, will be liable for a returns charge that will be deducted from the refund amount.
Delivery FAQs
For orders shipped within the United States and its territories,
FedEx will not require a signature for delivery and may leave your
parcel in a safe place if deemed appropriate.
For all large item orders, our shipping partner will require a
signature on delivery.
We can attempt to change your delivery address up to the point
of dispatch. Please note that this may not always be possible due
to the speed at which some orders are shipped.
Please contact our Soho Support team with
your order details as soon as possible to get your order
updated.
If your order is in transit, you can update your delivery address
with the courier directly. Please note, this may impact your
delivery date.
There is a limited window where we may be able to cancel your
order prior to dispatch. If you would like to cancel your order,
please contact our Soho Support team right
away.
For made-to-order items, you may cancel up to 48 hours after
placing your order. After this, we will deduct a 50% cancellation
fee from your refund amount.
For made-to-order items, you may cancel your order up to 48
hours after placing it. After this, a 50% cancellation fee will be
deducted from the original order value.
Please note, should you need to make any changes to your order, you
will need to contact the Soho Support team
who will be able to advise you.
We recommend that you measure your space and consider access to
your property ahead of ordering to ensure that we are able to
deliver your item successfully. Please take a look at our
Self-Measuring Guide for more information on how you can do
this.
Lick x Soho House FAQs
Lick paint and samples can be delivered throughout the United States.
We're unable to deliver these products to any of the US territories. Any order placed with a delivery address in those areas will be cancelled and refunded. We apologise for any inconvenience this may cause.
If you've received an incorrect or faulty Lick paint tin or sample please contact our Soho Support team right away.
To enable us to resolve your issue as quickly as possible, please include your Soho Home order reference; a photo highlighting the issue; and a photo of the barcode on the bottom of the paint tin.
We hope that you will be happy with your order. However, if you wish to return something, you may do so provided that:
- You don't open the cellophane wrapping covering the paint tin
- You keep the box and insulating cartons the paint came in
- The goods are returned in their original condition
- You contact ourSoho Support teamwithin 30 days of placing your order
We'll provide you with a free returns label and instructions on how to return once we have received confirmation of the above.
Please note, a restocking fee of $15 will be deducted from your overall refund amount.