Christmas Delivery Dates

UK Small items
Orders for smaller items (cushions, throws, bedding, dinnerware, glassware, small footstools and small rugs) can be ordered up to 18th December for guaranteed Christmas delivery.
Personalised items can be ordered up to 16th December for guaranteed Christmas delivery.

UK Large items
Orders for larger items (sofas, beds, chairs, chandeliers and large rugs) can be ordered up to 6th December for guaranteed Christmas delivery.

Please note that Made To Order items will not be delivered in time for Christmas.

International Small items
Orders for smaller items (cushions, throws, bedding, dinnerware, glassware, small footstools and small rugs) can be ordered up to 18th December for guaranteed Christmas delivery.

International Large items
Orders for larger items (sofas, beds, chairs, chandeliers and large rugs) can be ordered up to 2nd December for guaranteed Christmas delivery.

US Small items
Orders for smaller items (cushions, throws, bedding, dinnerware, glassware, small footstools and small rugs) can be ordered up to 16th December for guaranteed Christmas delivery.

US Large items
Orders for larger items (sofas, beds, chairs, chandeliers and large rugs) can be ordered up to 4th December for guaranteed Christmas delivery.

Delivery Charges

UK Delivery Charges

Standard Delivery - £6.95
All textiles (excluding large rugs), tableware and accessories are usually delivered within 3-5 working days by DPD - tracking details provided.

Next Day Delivery - £9.95
Please be aware that Next Day Delivery is not available during sale periods.

All tableware, accessories and textiles (excluding large rugs) are eligible for Next Working Day Delivery. Orders placed before 6pm to be delivered Next Day Monday-Friday (excluding bank or public holidays) with DPD - tracking details provided. Please order before 6pm to be guaranteed next working day delivery.

Please note that next day delivery is not available on the alcohol gift sets or spa experiences/bundles. If ordered in conjunction with other products, please note that they will be delivered separately. This service is not applicable to furniture, products with embroidery or Cowshed online.

Larger Item Delivery - £39.95
Our delivery partners Ash Logistics will be in touch within a few days of you placing your order to arrange a delivery date that’s convenient for you. Ash Logistics will endeavour to deliver to room of choice (subject to access requirements) and take away packaging.

Weekend Delivery
Orders placed on a Friday will be delivered on Monday. We cannot guarantee that orders will be delivered on a Saturday.
If your order includes a combination of large items (furniture, upholstery, rugs, floor lamps, chandeliers and vintage) and small items, these will be dispatched separately for your convenience. Smaller items will be sent immediately while larger items will be delivered on an agreed date that is convenient for you. You will only be charged once for delivery.
EU Delivery Charges

Standard Delivery - £30
All textiles (excluding large rugs and floor cushions), tableware and accessories are usually delivered within 5-7 working days by DHL - tracking details provided.

Larger Item Delivery - £75
All larger textiles, some small/mid-sized furniture and accessories are available to be delivered by DHL - tracking details provided.

Heavy Item Delivery - £550
All large furniture pieces (Sofas, Beds, Tables etc.) Our delivery partners The British Shop will be in touch within a few days of you placing your order to arrange a delivery date that’s convenient for you. The British Shop will endeavour to deliver to room of choice (subject to access requirements) and take away packaging.

Soho Home Editions Delivery

Standard Delivery - £6.95
Please be aware that artwork is only available on standard delivery. All products will be dispatched within 3-5 days, please allow up to 10 days for your item(s) to be delivered.

Delivery Restrictions

International Delivery
We currently deliver to the UK and EU (excluding Switzerland, Norway & Malta). If you wish to make an order to Switzerland, Norway or Malta, we would be happy to discuss options with you. Get in touch by completing this form or contact Customer Care.

We currently deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Orders to the US

For orders to the US click here to be taken to our US site.

If you wish to purchase any of our beauty products internationally, please visit Cowshed for UK and international delivery, and Cowshed US if delivering to the U.S.

Highlands & Islands
We deliver to most postal areas in the UK, including Northern Ireland, however geographical location and carrier availability may restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

Couriers

We have chosen to partner with a number of different couriers and the most appropriate will be used depending on the size, weight and delivery location of your order. You will be provided with tracking details and a URL to follow so that you can monitor your order's progress.

Returns

If for any reason you aren't completely satisfied with your goods, contact our Customer Care team within 28 days of receipt and we will help you in every way possible. Any unwanted item, unless faulty, must be returned, undamaged and unused, in a re-saleable condition, with all original packaging and labels.

To return your order please contact our Customer care team on 020 3819 8199 to organise the correct return method for your unwanted goods.

Exemptions

We are unable to offer exchanges on any purchases. If you wish to change your item(s) you will need to return your order for a refund and a new order will be raised.

Please note that items purchased from Soho Home at Soho Farmhouse, Oxfordshire cannot be returned online. Returns in person will not be accepted at our warehouses.

Personalised/monogrammed items are non-returnable.

Made To Order Returns & Cancellations

Please note: items that are made to order are non-returnable. For Made To Order items, you may cancel your order up to 48 hours after placing your order. After this, a 50% cancellation fee will be taken from the original order value.