Deliveries

*Free UK shipping on orders over £150, excludes large items

- We’re taking additional precautions alongside our delivery partners and have removed ‘signed for’ deliveries so all small item deliveries are now ‘contactless’ safeguarding both drivers and customers.
- We can now offer limited small item furniture assembly. Larger items, including beds, are not able to be assembled in-house until further notice due to longer contact time.
- Unfortunately we're unable to delivery to PO boxes, all orders to PO box addresses will be cancelled and refunded
- Please note that Next Day Delivery is currently unavailable until further notice.


Please note, based on the items in your cart only the relevant delivery options will be offered at checkout.


UK Shipping Rates
Small Item Standard Delivery Cost
Available on all smaller items such as textiles, apparel, tabletop and accessories £6.95 Dispatched within 5-7 working days due to current high volumes of orders, delivery by DPD - tracking details provided.

We cannot guarantee that orders will be delivered on a Saturday.
Artwork Standard Delivery
Soho Home Editions is only available on standard delivery. £6.95 All products will be dispatched within 3-5 days from our Gallery partner.
Please allow up to 10 days for your item(s) to be delivered.
Furniture Standard Delivery
Available on all furniture items. This also applies to large lighting and rugs. £39.95 Dispatched within 3-4 weeks due to current high volumes of orders. Our delivery partners, Ash Logistics, will be in touch once your order has been dispatched to arrange a delivery date that’s convenient for you.

Ash Logistics will endeavour to deliver to room of choice (subject to access requirements) and take away packaging.

If your order contains both small and furniture items they will be delivered separately, and you will be contacted to arrange your furniture delivery as above. You will only be charged once for delivery.

If your order contains both stocked and MTO (Made-To-Order) furniture items, the order will be sent as one delivery once the MTO item reaches the warehouse.


European Shipping rates

We currently only deliver to the following countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Small Item Standard Delivery Cost
Available on all smaller items such as textiles, apparel, tabletop and accessories. £30 Delivered within 5 - 7 working days by DHL - tracking details provided.
Artwork Standard Delivery
Soho Home Editions is only available on standard delivery. £30 All products will be dispatched within 3 - 5 days from our Gallery partner.
Please allow up to 10 days for your item(s) to be delivered.
Large Item Standard Delivery
Available on larger textiles, some small/mid-sized furniture and accessories. £75 Delivered within 5 - 7 working days by DHL - tracking details provided.
Furniture Standard Delivery
Available on furniture items. This also applies to large lighting and rugs. £550 Dispatched within 3-4 weeks due to current high volumes of orders. Our delivery partners, The British Shop, will be in touch once your order is dispatched to arrange a delivery date that is convenient for you. The British Shop will endeavour to deliver to room of choice (subject to access requirements) and take away packaging.

If your order contains both small and furniture items they will be delivered separately, and you will be contacted to arrange your furniture delivery as above. You will only be charged once for delivery.

If your order contains both stocked and MTO (Made-To-Order) furniture items, the order will be sent as one delivery once the MTO item reaches the warehouse.

Delivery Restrictions

Orders to the US

For orders to the US click here to be taken to our US site.

If you wish to purchase any of our beauty products internationally, please visit Cowshed for UK and international delivery, and Cowshed US if delivering to the U.S.

International Deliveries
For deliveries outside of our deliverable UK and EU countries, we will be happy to discuss options with you. Please contact our Customer care team for more information.

International shipments may be liable for import duty and/or local taxes for which you will be responsible for paying prior to or at the time of shipping. Soho Home takes no responsibility for additional costs or delays that may be incurred by customs at the arrival of your order to your destination country.

Highlands & Islands
We deliver to most postal areas in the UK, including Northern Ireland, however geographical location and carrier availability may restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

Returns

In light of Covid_19 restrictions, we have extended our returns policy from 28 to 90 days until further notice. All other terms and conditions related to returns and refunds apply.

If for any reason you aren't completely satisfied with your goods, contact our Customer Care team and we will help you in every way possible. Any unwanted item, unless faulty, must be returned, undamaged and unused, in a re-saleable condition, with all original packaging and labels.

To return your order please contact our Customer care team on 020 3819 8199 to organise the correct return method for your unwanted goods.

Exemptions

We are unable to offer exchanges on any purchases. If you wish to change your item(s) you will need to return your order for a refund and a new order will be raised.

Please note that items purchased from Soho Home at Soho Farmhouse, Oxfordshire cannot be returned online. Returns in person will not be accepted at our warehouses.

Personalised/monogrammed items are non-returnable.

Made To Order Returns & Cancellations

Please note: items that are made to order are non-returnable. For Made To Order items, you may cancel your order up to 48 hours after placing your order. After this, a 50% cancellation fee will be taken from the original order value.