For detailed information on delivery, including international
shipping rates, please see our Delivery and
Returns page.
Please note, only the relevant delivery options will be offered
at checkout, based on the items in your cart and your delivery
address.
- We're taking additional precautions alongside our delivery
partners and have removed 'signed for' deliveries. All small item
deliveries are now 'contactless', safeguarding both drivers and
customers.
- Owing to Covid-19 restrictions, we're currently unable to offer
in-house assembly on any products upon delivery.
Delivery
If your order includes a combination of large items (such as
furniture, rugs, floor lamps and chandeliers) and small items,
these will be dispatched separately for your convenience.
Smaller items will be sent immediately, while larger items will
be delivered on an agreed date that is convenient for you.
Please note that made-to-order and preorder items will ship as
soon as they are available.
Made-to-order items will typically dispatch within 12 weeks, and
preorder items will be shipped by the date stated on the product
page.
Please note that occasionally, due to circumstances outside of
our control, the dispatch date of your preordered item may
change.
Returns
We hope that you will be happy with your order. However, if for
any reason you wish to return something, you may do so, provided
that the item(s) are unused and in perfect condition, complete with
original packaging. All returns must be packed with the original
dispatch note. If your order is missing paperwork, or was packed
into more than one box and you would like to return your whole
order, please contact our Customer Care team. Please note, we're
unable to process exchanges.
We have now extended our returns period for Christmas. For
orders placed after 1 November 2020 you'll have until 31 January
2021 to return your item to us, in accordance with our usual return
policy.
For more information on how to return an item, please see our
Delivery and Returns page.