For detailed information on delivery, please see our Delivery and Returns page.
Please note, only the relevant delivery options will be offered
at checkout, based on the items in your cart and your delivery
address.
Delivery
If your order includes a combination of large items (such as
furniture, rugs, floor lamps and chandeliers) and small items,
these will be dispatched separately for your convenience.
Smaller items will be sent immediately, while larger items will
be delivered on an agreed date that is convenient for you.
Please note that made-to-order and preorder items will ship as
soon as they are available.
Made-to-order items will typically dispatch within 12 weeks, and
preorder items will be shipped by the date stated on the product
page.
Please note that occasionally, due to circumstances outside of
our control, the dispatch date of your preordered item may
change.
Returns
We hope that you will be happy with your order. However, if for
any reason you wish to return something, you may do so, provided
that the item(s) are unused and in perfect condition, complete with
original packaging. All returns must be packed with the original
dispatch note. If your order is missing paperwork, or was packed
into more than one box and you would like to return your whole
order, please contact our Customer Care team. Please note, we're
unable to process exchanges.
You have 28 days from receipt of your order to return an
unwanted item to us for a full refund, in accordance with our usual
return policy.
For more information on how to return an item, please see our
Delivery and Returns page.