We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. If your order is missing paperwork, or was packed into more than one box and you would like to return your whole order, please contact our Soho Support Team. Please note, we're unable to process exchanges.
For full price items, you have 28 days from receipt of your order to return an unwanted item to us for a full refund. Discounted items are final sale and cannot be returned for a refund or exchange. Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.
We hope that you will be happy with your purchase. However, if for any reason you wish to return something you may do so within 28 days with a valid receipt, provided that the item(s) are unused and in perfect condition, complete with original packaging.
Discounted items are final sale and cannot be returned for a refund or exchange. Items purchased in store can only be returned to one of our retail locations and cannot be returned to our warehouse.
For small items such as textiles, table lamps, tableware, and accessories,we will include a FedEx free returns label inside your parcel.
Please follow these steps to return your item:
Please note that Soho Home cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.
When buying from our drapery collection, please note that we cannot accept returns on any curtains that have had the header tape drawn. We ask that you ensure you are completely happy with your curtains before pulling the drawstring.
We can assist with organising your return for large items such as dining tables, dressers, large lighting, beds, rugs, and sofas with our logistics partner, Ryder. This collection service is charged at $270 (members: $135) and will be deducted from your overall refund amount. Discounted items are final sale and cannot be returned for a refund or exchange
Please contact our Soho Support team with your order number and reason for return, and we can help arrange your collection.
Goods must be in their original packaging (including labels, and unassembled) and in adherence with our return policy.
Made-to-order items are altered to your chosen specifications, including colour, size and/or finish. As a result, any returns on made-to-order items will be charged at 50% of the total product value.
Should you wish to cancel your order, you have 48 hours to do so. Any cancellations made after 48 hours, or a failed delivery attempt due to access issues, will be charged at 50% of the total product value.
To avoid the latter, we ask that you thoroughly check measurements for all areas leading to your chosen room, including restrictive spaces such as doorways and stairways, prior to placing your order. If you have any questions or concerns about access, please contact Soho Support. The team will assist you in arranging a pre-measuring guide service.
To organise a return for a made-to-order item, please contact our Soho Support team with your order number, an image of the item and your reason for return. They can then arrange a collection with our shipping partner, Ryder, on your behalf.
Our return costs are charged at $270 (members: $135) and will be deducted from your overall refund amount. Discounted items are final sale and cannot be returned for a refund or exchange.
Your goods must be in their original packaging (including labels, and unassembled) and in adherence with our returns policy.
We hope that you will be happy with your order. However, if you wish to return something, you may do so provided that:
We'll provide you with a free returns label and instructions on how to return once we have received confirmation of the above.
Please note, a restocking fee of $15 will be deducted from your overall refund amount.
We aim to process your return within seven working days of receipt into our warehouse.
Your refund will be made via your original method of payment. It may take five to 10 working days for the funds to be reflected in your account.
Please note: returns are not processed over the weekend or public holidays.
Please keep hold of your proof of postage receipt, so you can ensure that your return reaches us successfully.
You will receive email confirmation once your return has been received and your refund completed.
Items purchased from our brick-and-mortar retail sites will need to be returned to the same location.
Items purchased in-store cannot be returned to our warehouse.
If you have received a faulty or incorrect item, or have any feedback or concerns, please contact our Soho Suppport team directly.
Where possible, please also take clear photos to reflect the issue, so that we can resolve your query as efficiently as possible.
Small items (textiles, table lamps, tableware, and
accessories)
For our US domestic customers, we include a FedEx free returns
label inside your parcel.
For our customers based in the US territories, we do not offer a
free returns service, so we ask that you use a fully tracked
service with any reputable carrier.
Large items (armchairs, dressers, large lighting, beds,
rugs, and sofas)
Goods must be in their original packaging (including labels, and
unassembled) and in adherence with our returns policy.
We can assist with organizing your return with our shipping
partner, Ryder. This collection service is charged at $270
(members: $135) and will be deducted from your overall refund
amount.
If you would like to return a large item order, please contact our Soho Support team.
Small items can be returned to the below addresses. Your order
will need to be packaged securely, including your delivery note
with the order number.
Soho Home Returns, Seko Logistics Chicago, 1111 Chase Ave, Suite A,
Elk Grove Village, IL 60007, USA.
If you would like to return a large item order, please contact our
Soho Support team.
