Terms & Conditions
5. Interior Design Services
5.1. Our services: as part of Our Interior Design Services, subject to the Terms herein, We will provide You with tailored Soho Home Product advice and recommendations for up to three spaces/ rooms within Your home/ property.
If You wish to benefit from Our Interior Design Services, You will receive one design consultation (either in person in one of Our Soho Home stores, online or via the phone) with a member of Our Soho Home interior design team, which shall be between 45 and 60 minutes long to discuss Your project/ space(s). Please note, We are not able to make any in-person visits to Your home/ spaces(s) as part of these Interior Design Services.
During the consultation, Our designer will discuss Your project with You and further define Your brief. As part of Your consultation, We might ask You questions regarding the function of the space(s), existing items/ furniture, and Your style and desired aesthetics for the spaces. To help Us advise You on Your space(s) and in order to get the best out of Your consultation, please email at least three photos of Your space(s) and any room dimensions - length x width x height/ floor plans - to [email protected] at least three days prior to Your consultation date.
Timings - As we will be specifying Products from our current or next season ranges, if you are mid-way through a renovation project/ construction project, we would advise you to contact us approximately five months prior to your project completion date. This is to ensure that the Products we specify for your project are current stock and to allow time for any made-to-order lead times.
Following Your design consultation, Our interior designer will send You a PDF design presentation document, containing inspiration imagery and Soho Home Product recommendations for Your space(s), which will link directly when clicked to the corresponding Product on the Soho Home website. Depending on the size, scope and specific details of Your Interior Design Services project as discussed in Your consultation, Our designer may also send You fabric samples, material samples, Product tearsheets and a sketch floor plan of Your space(s) alongside the design presentation.
The design fee will allow the designer to send up to one round of revisions for the PDF presentation - if the customer requests some amendments to the first presentation.
Once the design has been signed off, the designer will send the customer a wishlist of all the items suggested with current prices listed per item.
If You have any questions about Our Interior Design Services, please contact Us at [email protected] and one of Our team will come back to You.
5.2 Booking Our Interior Design Services: if You wish to make use of Our Interior Design Services, please fill out Your contact details on this form and a member of Our design team will be in touch directly via Your preferred contact method to confirm a time and date that is convenient for Us and You.
5.3 Who can use Our Interior Design Services: if You are a Soho House, Soho Friends or SOHO HOME+ member, You will be able to benefit from a free initial consultation with one of our design team. Following this, if you choose to go ahead with the design services, the fee will be £300 including VAT for up to one room (redeemable against a £3,000 minimum spend) or £500 including VAT for up to three rooms (redeemable against a £5,000 minimum spend). Payment for the services must be received prior to the designer commencing with the design project. In order to book the complimentary design consultation, Soho House, Soho Friends and SOHO HOME+ members must show their membership card and/ or provide their membership number to the Soho Home Interior Design Services team as part of the Interior Design Services booking process (for more details, please see section 5.2 of these Terms).
Our Interior Design Services are also available to any other Soho Home customers/ non- Soho House, Soho Friends or SOHO HOME+ members, however the initial design consultation can only be booked after you have paid for the full design service. If You are a Soho Home customer and would like to book a complimentary design consultation, You may do so by becoming a SOHO HOME+ member. For more details on Our SOHO HOME+ membership, please see section 8 of these Terms and sohohome.com.
5.4 Scope of services: Our Interior Design Services only comprise of recommendations, advice and ideas of Soho Home Products for You to purchase based on the space(s) presented to Us. Our Interior Design Services do not cover any other spaces and/ or properties and shall not include, without limitation, any advice, recommendations and/ or ideas in respect of any structural or non-structural alterations, changes to wall finishes, floor finishes, sanitary ware, kitchen units, paint colours or window dressings to any of Your rooms, spaces and/ or Your property.
In order for Us to provide Our Interior Design Services to You, We are relying on You to provide Us with accurate sketches, drawings, room dimensions, floor plans of Your applicable space(s). Any sketches, drawings, room dimensions, floor plans provided by You of these space(s) will be deemed by Us to be accurate in every respect. We do not accept any responsibility or liability for any inaccurate measurements provided by You to Us, or any Products purchased by Us as a result of such inaccurate measurements, including, without limitation, any Products purchased that are not suitable for and/ or that do not fit in Your space(s). It is ultimately the customer's responsibility to ensure any Product purchased as a result of Our recommendation fits in the proposed space(s), and there is clear and sufficient access into the space to allow full delivery of the Products.
Any Products ordered and/ or purchased by You as a result of Our Interior Design Services are subject to these Terms.
5.5 Availability: please note that Our Interior Design Services are subject to availability on a first-come, first-served basis. We will aim to make sure that We keep every appointment booked. However, if for any reason We are unable to keep Our appointment with You or provide You with Our Interior Design Services on Your requested date, We will contact You straight away and make every attempt to find an alternative appointment to suit You.
5.6. Cancellation/ termination: we reserve the right to refuse to provide Interior Design Services to You and/ or to terminate Our Interior Design Services with any Soho House, Soho Friends, SOHO HOME+ member who (a) behaves in an inappropriate, misleading or abusive manner towards any of Our employees or personnel, or (b) continually cancels their appointments with Us without good reason.
5.7 Interior Design Services Intellectual Property Rights: you hereby expressly acknowledge and agree that all intellectual property rights in any documents, plans, drawings, mood boards, materials, sketches and or deliverables produced by Us as part of, or in connection with Our Interior Design Services ("Materials"), shall exclusively belong to and vests absolutely in Us. You shall not under any circumstances copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the Materials, or direct or authorise others to copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the Materials without Our express prior written authorisation.