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Oliver James Lilos

What can I do if my order arrives damaged or faulty?

Please email our Soho Support team within 24 hours of receiving your order and include your order number, plus a photograph of the damage with the exterior packaging and we will assist in finding a suitable solution for you.

Need more help?

Live Chat

For the fastest response, chat with us live.

Available: Monday to Friday, Eastern Time 9am to 6pm and Saturdays, 9am to 12.30pm. Monday, Tuesday, and Friday, Pacific Time 9am to 3pm

Give us a call

Prefer to speak to someone?

Available: Monday to Friday, Eastern Time 9am to 6pm and Saturdays, 9am to 12.30pm. Monday, Tuesday, and Friday, Pacific Time 9am to 3pm

Phone: (+1) 888 4333 218

Email us

Email us at [email protected]

We'll get back to you within 2 business days.