Deliveries

UK orders are shipped with DPD and delivered Monday to Friday, 8am to 6pm.

DPD will make one attempt to deliver to your chosen address, after which your order will be taken to a neighbour or a local Pickup parcelshop. You will have seven days to collect your order before it is returned to us.

EU and international orders are shipped with DHL and delivered Monday to Friday, 9am to 5.30pm. DHL will make three attempts to deliver your order. After the third attempt, your order will be returned to us.

For large item orders, shipped with Wincanton or The British Shop, you will not receive a tracking number, but you will get a dispatch confirmation email once your order is on its way. For customers in the UK mainland, Wincanton will be in touch within five working days of this email to schedule your delivery date.

For our customers based outside of the UK mainland, you will be contacted by The British Shop once your order reaches your local depot, so our contact times will vary depending on your delivery address.

Our large item shipping partners will return your parcel to us if the address is incorrect, incomplete or there have been three failed contact or delivery attempts.

Please ensure that your address and contact details are entered correctly when checking out. If you do spot a mistake once your order has been placed, please contact our Soho Support team right away and they will do their best to assist you.

If we are unable to deliver your parcel, it will be returned to our warehouse. We will process your order as a return and issue you with a full refund.

Please note, we are unable to re-ship packages that are returned to us as undeliverable.