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Made to Order

Can I cancel or return a Made to Order item?

Because Made to Order products are crafted specifically for you, we are unable to accept cancellations once production has begun, and these items cannot be returned unless they are faulty or not as described.

If you have any concerns about your order, please contact our Customer Care team as soon as possible.

Need more help?

Live Chat

For the fastest response, chat with us live.

Available: Monday to Friday, Eastern Time 9am to 6pm and Saturdays, 9am to 12.30pm. Monday, Tuesday, and Friday, Pacific Time 9am to 3pm

Give us a call

Prefer to speak to someone?

Available: Monday to Friday, Eastern Time 9am to 6pm and Saturdays, 9am to 12.30pm. Monday, Tuesday, and Friday, Pacific Time 9am to 3pm

Phone: (+1) 888 4333 218

Email us

Email us at [email protected]

We'll get back to you within 2 business days.