Orders
I was charged but my payment was declined
When you place an order, we carry out a standard pre-authorisation check on your payment card.If your payment was unsuccessful, a temporary hold on your funds may still be put in place.
Please note that you have not been charged, and this reserve will usually be released within three to 10 working days dependant on your bank.For more information, please speak to your bank directly as they will be able to advise you on their specific policy.
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