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Products on pre-order

Can I cancel my preordered items?

If for any reason you need to cancel your preorder item, please reach out to our Soho Support team who will be able to assist.

Please allow up to seven working days for cancellations and refunds to be processed.

Need more help?

Live Chat

For the fastest response, chat with us live.

Available: Monday to Friday, Eastern Time 9am to 6pm and Saturdays, 9am to 12.30pm. Monday, Tuesday, and Friday, Pacific Time 9am to 3pm

Give us a call

Prefer to speak to someone?

Available: Monday to Friday, Eastern Time 9am to 6pm and Saturdays, 9am to 12.30pm. Monday, Tuesday, and Friday, Pacific Time 9am to 3pm

Phone: (+1) 888 4333 218

Email us

Email us at [email protected]

We'll get back to you within 2 business days.