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Cancellations & Returns

How do I return a faulty or incorrect item?

If you have received a faulty or incorrect item, or have any feedback or concerns, please contact our Soho Support team directly.

If possible, please also take clear photos to reflect the issue and provide your order number so we can resolve your issue as efficiently as possible.

Need more help?

Live Chat

For the fastest response, chat with us live.

Available: Monday to Friday, Eastern Time 6am to 6pm and Saturdays, 6am to 12.30pm

Give us a call

Prefer to speak to someone?

Available: Monday to Friday, Eastern Time 6am to 1pm and Saturdays, 6am to 12.30pm

Phone: (+1) 888 4333 218

Email us

Email us at [email protected]

We'll get back to you within 2 business days.