Cancellations & Returns

Small items (textiles, table lamps, tableware, and accessories)

For our US domestic customers, we include a FedEx free returns label inside your parcel.

For our customers based in the US territories, we do not offer a free returns service, so we ask that you use a fully tracked service with any reputable carrier.

Large items (armchairs, dressers, large lighting, beds, rugs, and sofas)

Goods must be in their original packaging (including labels, and unassembled) and in adherence with our returns policy.

We can assist with organizing your return with our shipping partner, Ryder. This collection service is charged at $270 (members: $135) and will be deducted from your overall refund amount.

If you would like to return a large item order, please contact our Soho Support team.